Samsung Did not honor the "Get a free Gear VR with Controller plus Oculus content bonus and Platinum Experience with Samsung Rewards if you pre-ordered the Galaxy S8" promotion. Internet

 The company did not honor the "Get a free Gear VR with Controller plus Oculus content bonus and Platinum Experience with Samsung Rewards if you pre-ordered the Galaxy S8" promotion. My cellphone was pre-ordered during the promotion period. I filed the appropriate form online, with an image of the store receipt attached. I received an email to resend the image of the receipt, and did so. I recieved a second email that I was not eligible for the promotion. I called the company's support number, and was on hold for 2 hours, 22 minutes, before I gave up. There are many others on several blogs, as well as the company forum page that shows many others with the same issue.