Samsung Does not honor their warranty Nationwide

My almost new Samsung Galaxy S7 reset ITSELF. I lost all my photos, contacts, etc... When I tried to get back on, the Google accounts would not work. I was locked out for days.

I contacted Verizon- they couldn't help after spending literally HOURS. I as told to contact Google! Yeah- try that one. I tried multiple times to contact Samsung but sat on hold forever.

I finally got thru to Samsung and they were so rude.- 'Sharman' and SUPERVISOR 'Cessali'. They did not apologize for the fact that the phone RESET ITSELF and I lost everything on it. They did not care that my Google accounts woud not work and, as a result, I spent more frustrating HOURS which turned into DAYS. 

THis Galaxy S7 had problems from the start- lost calls and no service. My husband's cheap phone had perfect service but my Galaxy S7 would not have service -so obviously it wasn't the provider, but the phone. Anyway, Samsung tells me that I have to send my phone back to them. PROVE I own it despite the fact that I had the Verizon Rep inside the Verizon store contacted Samsung directly.

THe Verizon Rep. also told me after hearing about the issues with my phone that the fact that the Galaxy S7 reset ITSELF and the fact that I had problems with the Galaxy S7, my phone was under warranty. In fact, I have only had the phone for 2 months. However, SAMSUNG REFUSES to honor the warranty. SAMSUNG expects me to prove I own the phone, send the phone to THEM, and then wait for Samsung to unlock the phone that shouldn't have been locked to begin with. SAmsung says that the phone issue IS NOT related to the warranty since I am just locked out. HUH! Samsung is skirting the real issue that clearly the REASON I am locked out is because there is a DEFECT or GLITCH with that phone.

SO, now I have to wait for Samsung to receive my proof of purchase, send me a call tag, return my phone, wait for Samsung to unlock it- THEN go back to Verizon and Verizon will then replace my DEFECTIVE phone!!

And, Verizon Reps (TWO of them) told me that other customers have had the same exact issue with Samsung. One lady has repeatedly sent her phone to Samsung for it to be unlocked only to have Samsung return her phone STILL LOCKED- This customer has been dealing with this for SIX MONTHS!!

Anyone out there PLEASE contact me or submit complaints against Samsung. I would LOVE to join anyone else in a law suit- just on the principle alone...Also, submit complaints to the Better Business Bureau and The Federal Trade Commission.

I will be researching online EVERY place possible to submit complaints against Samsung. I will spend as many hours as Samsung has stolen from me writing complaints.