Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #543378

Complaint Review: San Marcos LA Fitness - san marcos California

  • Submitted:
  • Updated:
  • Reported By: anonymous — la mesa California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • San Marcos LA Fitness 125 n twin oaks pkwy san marcos california san marcos, California United States of America

San Marcos LA Fitness unauthorized charges on my credit card and incompetent staff san marcos, California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I was upset with the ridiculous level of turnover regarding their personal trainers.  If I am paying over $100 a month the least that can happen is me seeing the same trainer each time.  It was hard enough finding a trainer that seemed like they knew what they were talking about.  I was going to cancel but decided to wait until after vacation to see if things improved.  I tried to freeze my account but each time I tried I was told I needed this form or had to call this person, and every time the cost was different.  They told me finally that I was charged a monthly fee to freeze and i would not pay the normal monthly fee.  But come next month I realized that I was billed in advance for 3 months of freeze plus my normal charges for two memberships, the joke of a kid's club and the training.  I disputed the charges and had to have my credit card company help me get the fees reversed.



After this episode I was bent on canceling.  They kept telling me I could cancel anytime and I would not be charged again, which was a total lack of job knowledge on their part.  It is at least 20 days before the next charge when you have to cancel to avoid another charge.  Good luck getting your money back once they bill you.  I tried to get the original gym where I signed up to help me, they pointed the finger at San Marcos.  The "weekend manager"  looks like he spends in week in high school and the day i walked in to the gym was his first day on the job.  Total punk and extremely rude.  One of the employees badmouthed the guy as he walked away!  Finally I got the account canceled, or so I thought.  I looked at my account today and they billed me $10 for the kid club!  It was frozen and could not be unfrozen without my permission, so they said.  And I thought it was canceled with everything else, but that is a separate form of course.  And i will probably never see that $10 again.

Did I mention I had to pay an early termination charge to cancel the training? (half of what was left on the bill)

Total lack of service and knowledge from multiple locations and customer service has ensured I will never again be a customer of LA FITNESS.

This report was posted on Ripoff Report on 12/21/2009 07:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/san-marcos-la-fitness/san-marcos-california-/san-marcos-la-fitness-unauthorized-charges-on-my-credit-card-and-incompetent-staff-san-ma-543378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now