• Report: #888503
Complaint Review:

Sand Star Productions, LLC

  • Submitted: Fri, May 25, 2012
  • Updated: Sun, June 03, 2012

  • Reported By: L.W. — Apache Junction Arizona United States of America
Sand Star Productions, LLC
10801 Starkey Rd; Suite 104-214 Internet United States of America

Sand Star Productions, LLC One Sun, Asknow.com, Circle of Stars False Advertising to lure you into working for them Internet

*UPDATE EX-employee responds: Seems it's a theme with OneSun

*General Comment: Thank you so much for your post!

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I was looking for part time work and chose to apply as a phone psychic for One Sun.

Their site stated that they wanted ethical, talented psychics who had knowledge of Tarot, Metaphysical etc.  I thought, great!  They think like I do.

After my first week, the 'coach' called me and stated he was disappointed that my phone states were low.  My stats ranged from 10 minutes to 30 minutes and they wanted a consistent 30 minutes per call.  In other words, keep them on the line even if there isn't much else to say during their reading.

I complied and brought my stats up.  Then the next week my 'coach' called and asked me to take phone time in the evening in order for me to get more calls.  I did so.  I thought things were going great!  I loved working with the clients that called and I was happy feeling like I was actually helping some people.

Then the next week I received an email from the lead 'coach' (marketing manager) stating they were no longer keeping part-time readers and that from now on, the psychics had to log in 30+ hours a week or their listing would be pulled.  Their reasoning:  repeat customers are not able to reach their favorite psychic when they need them.

At first I thought they had just changed the contract due to demand...until I kept an eye on their site and I saw that their advertisement still advertises psychic work that allows you to work your own schedule.

I am an ethical psychic and I am surprised at how psychics are treated (I am sure I am not the only one that had to deal with their ever-changing demands) not to mention the fact that they want you to keep people on the phone longer in order to get more money out of them.  

Not unusual for a company to want to make more money but they didn't really want repeat customers as much as psychics that could rip their clients off by trying to lure them into staying on the line longer.  

Being on standby for 30 hours a week is basically working for full time with no benefits and no guarantee pay as most of those hours you do not necessarily receive calls.  

This report was posted on Ripoff Report on 05/25/2012 10:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sand-star-productions-llc/internet/sand-star-productions-llc-one-sun-asknowcom-circle-of-stars-false-advertising-to-lure-888503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Seems it's a theme with OneSun


 Just like the two of you I also was looking for part-time work something I could do from home, I was an experienced tarot reader, very sensitive intuitive I've been used by paranormal teams, been on radio ECT... I went through the application process I was hired immediately and begin working immediately. I really enjoyed the aspects of being able to create my own schedule work the hours that I could work not having to go into an office or be micromanaged. I quickly learned that was not the case with this company, in fact the fact that you are using their phone numbers, their clients are calling in, your logging into their back office and they are now dictating the number of hours that you must give them in fact you are essentially misclassified as a contractor when in fact they are treating you like an employee. One of the greatest problems that I had was that my numbers weren't low my numbers were actually very high, I had a very high number of repeat clients and I was told that my 25 hours a week was no longer enough and I was required to log in a minimum of 35 hours a week!! which as a single mother of disabled children trying to go to school I simply did not have the time to do, and I let them know I would not be able to comply with that and I was quickly locked out of all of my back office areas with no warning whatsoever. It's my suggestion for anyone who's looking to utilize any of their gifts special attributes their abilities to not work for one sun/ sand star Productions/ ask now just don't. they care more about their advertisers Revenue than they do about the work that you're doing if you think that you're working to help people with this company you are sadly mistaken they could care less whether or not you're helping anyone as long as you are racking up those minutes it's a very sad structure that they have going there it's one of the reasons why when they asked me to come back twice now I respectfully declined

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#2 General Comment

Thank you so much for your post!

AUTHOR: Luna - (United States of America)


  I, too, am a life-long psychic whose calling is to truly help people as well as to make a living. I applied to OneSun (I filed a report about them about 2 weeks ago) and was hired immediately, or so I was told. I, too, was interested in the schedule and flow of this line as advertised, as I am physically disabled and cannot handle a 40 hour per week work load, even if it IS just sitting by the phone waiting for it to ring.  But after I was hired, OneSun made me jump through an insane amount of hoops regarding paperwork and documentation (I was born and raised in this country), saying, 'We need to be sure you are a real person'.  Hunh?  You are speaking to me, you have way too much of my personal data, and still you want more?  So, like a fool, I provided all documentation. Then, I never heard from them again.  Ever. Not by phone, nor email, no matter how many times I tried to connect with them (Andy had already hired me, so I wasn't a prospective counselor just applying).
  At the same time, AskNow jumped on my application and has been 'dying' (or so it seems) to get me to work for them immediately. But, THEY have all the minimum hold times for call averages and arrange their pay scale so that only those psychics and counselors who get clients addicted to them and calling them back 3-4  times per week can make any money. Since I very much need to work, I got set up to begin with them, and then went into a state of intense spiritual paralysis and inability to get myself to begin with them. They want a style of reading that is NOT mine (I do work a bit, and when I tried AskNow's 'tried and true' method of reading for clients, my clients from my other employers HATED my readings all of a sudden). 
  I have worked for a number of psychic lines, but ONLY those that were run by people who are readers themselves and DO NOT make you con people to be on the phone. I am a psychic who encourages clients to engage their own psychic abilities and if a person starts to become dependent, I point it out to them. I give clients all the information they want and when we are done, we are done until the client feels it's time to call again.  Thus, people generally only call me a couple of times a year (as that is all they need) unless a serious crisis is going on.
  ANYWAYS, I cannot thank you enough.  You have confirmed for me the reason I can't get myself to work on AskNow.  It goes against my principles and integrity.

  May we each find the right place for us. I wish we could stay in touch!
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