Sandone Tire Scranton PA Watch Your Wallet With These Crooks At Sandone Tire Taylor Pennsylvania

First of all, I'm not sure if the rebuttal from the manager of the location was directing his remarks at me, or if he replied to the wrong report. Given that it's on my report, I can only assume it was and I would like to address it and dispell the additional banter you call "the truth"...

1. You don't know who I am, I don't know you, and I don't even know the name of any employees of sandone. You're claims of me befriending a disgruntled employee are completely false. I'm not sure if your trying to save face or make yourself feel better about the situation, but your rebuttal further proves to me your business accumen sucks. I am in management myself and I've learned to take responsibility for the behaviors of my team and most importantly LEARN from my customer feedback.

2. You have no idea what parts were being quoted by other shops. You can not make the claims that yours are "premium" and the others are of lesser quality. Once again you're not making substantiated claims in your comments. I am fairly familiar with the OEM/aftermarket and I do have a few friends in the auto part industry. A former coworker of mine is the regional manager of advanced auto in Philly, my friend Scott is the manger in York, and I also know an employee of the pittston location. I understand there are different brands, factories, and manufacturing standards, but let's be honest here...we're talking about a wheel bearing. You can't get much more simple than a bearing. They've been around (in one form or another) for hundreds of years. they are all machine made pieces of hardened steel, made to the same tolerances, and built by robots. I also know that the vast majority of OEM parts are not built by the manufacture of the vehicle, it's nothing more than a sticker. OEM parts come from random factories in third world countries just like the "after market" parts. I would like you to validate your claims that your "premium" wheel bearings are of better quality and command a higher price. Can you provide any reference material or case studies that prove this? I'm willing to bet you can't.

At any rate, on to my update.

I don't recall the exact mileage of the car when it was at the shop, but based on the time frame, it was probably in the 70K-80K range. My car now has 231,000 miles on it and the wheel bearing is doing just fine. I've gone through a few sets of tires, an engine replacement at 175K miles, and two alternators.

Doing some simple math, your unethical behavior during my visit to you store in 2008 has cost you substantially more loss than good. Three sets of tires and 30+ oil changes could have yielded you well over $2500 in revenue, not to mention state inspections or other services over the 4 years. All my money went elsewhere. I would consider your sales tactics used against me in 2008 as penny wise and dollar foolish. Again, if you're the manager, your responsible. If you want to brush it off as "the friend of an ex-employee", please respond back to this report and I will gladly stop by your store and introduce myself. I will even bring along my beat up Honda civic and you can look at the bearings with your own eyes. Then, just maybe, if you have any courage as a leader and representitive of Sandone tire, you will come back here and change your rebuttal and say that you were wrong and that my claims are from a real customer.

I look forward to your reply and I will check back from time to time.

As a customer, I have been VERY fortunate to have Sandone to go to... Between my Wife and I we've had car problems. And Sandone has been there for us. We've been lucky the past couple of years to not need any major repairs. But I MUST defend Mr. Greg Arnone. He's a good and honest employee of Sandone. My Wife's mini-van blew a starter, and even though it was out of warrenty, he covered it... He stated that it was due to us being good customers. THIS is the kind of 'Customer Service' that SHOULD be shown EVERYWHERE! To be sure, I have no relationship with Mr. Arnone other than being a customer. If you're looking for a good shop, Sandone's the one (In Taylor Pa)... I just wanted to give MY opinion of this shop...  

As manager of the Sandone Tire location in question, I would have to respectfully disagree with the accuracy of this complaint. First, these claims are being made by a friend of a disgruntled former employee that had been let go. Second, I believe there is a certain amount of miscommunication and lack of information regarding the pricing issue. We performed a free diagnostic and created an estimate based on premium parts and a lifetime warranty for the customer. The quote from the dealership included economy parts and a 12 month warranty. These are not "Apples to Apples" services and thus the price difference. If the customer wanted economy parts, we would have been more than happy to provide these and our pricing for these items would have been less than what the customer ultimately paid for the repair. If we had been able to communicate regarding these items, I believe the bad feelings, which are evident in these complaint, could have been avoided.

Just out of curiosity...if you felt that this company was trying to swindle you the first time you went for an oil change, why on Earth would you go back again? If someone was trying to scam me (and I had concrete proof like you did), I surely wouldn't go back to them. Stop whining and use your head.