• Report: #380575
Complaint Review:

Sandone Tire

  • Submitted: Sun, October 12, 2008
  • Updated: Fri, December 21, 2012

  • Reported By:Scranton Pennsylvania
Sandone Tire
531 N Main Street Taylor, Pennsylvania U.S.A.

Sandone Tire Scranton PA Watch Your Wallet With These Crooks At Sandone Tire Taylor Pennsylvania

*Author of original report: Update

*Consumer Comment: As a customer...

*REBUTTAL Owner of company: The Truth

*Consumer Comment: Fool me once, shame on you. Fool me twice, shame on me.

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Watch out for these guys. They lied to me about repairs needed for my car (when they had my car for an oil change). They told me that the wheel bearings were in really bad shape and they needed to be replaced right away. They provided me a written quote for the repair and I told them I would get back to them.

The following day, I returned to the local Honda dealer (who did my PA state saftey inspection the week before) and asked them why the poor condition of the bearings was not pointed out to me when they had my vehicle 10 days prior. They double checked the paperwork and there was nothing noted about the wheel bearings, so the mechanic took a second look at the car and validated that there was nothing wrong with the bearings.

At this point, I began to have my doubts about the ethics of Sandone Tire, but I returned a few weeks later for another oil change and was asked if I would like the tires rotated or any additional services. My response was very clear..."No. Just change the oil." 45 minutes later they were done with my car and I went to the counter to collect my keys and pay for the oil change. The sign behind the counter showed three different oil change packages.

The basic 'just change the oil' price was $26.88. This is what I asked for but, they charged me for the higher priced 'top off fluids' package and also charged another $2.50 for the washer fluid that they put in. No big deal, I paid them $8 for 1/2 gallon of washer fluid. I really don't care about the money, but it's the fact that they charged me for things that I didn't ask for.

I should also mention that while I was waiting for this oil change. There was another lady (who was getting new tires) who was talking about the same tactics of selling un-needed parts for her car. She was speaking about the last time she was there they told her she needed new brake pads and rotors.

When she took the car to her regular mechanic to have the work done, he called her and told her that the brakes were perfectly fine and nothing needed replaced. She also mentioned that the price Sandone Tire was trying to charge her was much higher than what her mechanics was going to charge....This was my experience as well. Before I returned to the Honda dealership, I called around for a few quotes. Sandone quoted $120 each when all the other shops quoted $79-$96 each.

At any rate, I refuse to step foot in the store again. Today I had new tires put on my car at the local Firestone store. I also had them check the wheel bearing and suspension....they said everything was fine.

It seems that they are hungry for money and will conduct poor business practices to increase their profits. Buyer Beware!

Scranton, Pennsylvania

This report was posted on Ripoff Report on 10/12/2008 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sandone-tire/taylor-pennsylvania-18517/sandone-tire-scranton-pa-watch-your-wallet-with-these-crooks-at-sandone-tire-taylor-pennsy-380575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report


AUTHOR: Consumer - ()

First of all, I'm not sure if the rebuttal from the manager of the location was directing his remarks at me, or if he replied to the wrong report. Given that it's on my report, I can only assume it was and I would like to address it and dispell the additional banter you call "the truth"...

1. You don't know who I am, I don't know you, and I don't even know the name of any employees of sandone. You're claims of me befriending a disgruntled employee are completely false. I'm not sure if your trying to save face or make yourself feel better about the situation, but your rebuttal further proves to me your business accumen sucks. I am in management myself and I've learned to take responsibility for the behaviors of my team and most importantly LEARN from my customer feedback.

2. You have no idea what parts were being quoted by other shops. You can not make the claims that yours are "premium" and the others are of lesser quality. Once again you're not making substantiated claims in your comments. I am fairly familiar with the OEM/aftermarket and I do have a few friends in the auto part industry. A former coworker of mine is the regional manager of advanced auto in Philly, my friend Scott is the manger in York, and I also know an employee of the pittston location. I understand there are different brands, factories, and manufacturing standards, but let's be honest here...we're talking about a wheel bearing. You can't get much more simple than a bearing. They've been around (in one form or another) for hundreds of years. they are all machine made pieces of hardened steel, made to the same tolerances, and built by robots. I also know that the vast majority of OEM parts are not built by the manufacture of the vehicle, it's nothing more than a sticker. OEM parts come from random factories in third world countries just like the "after market" parts. I would like you to validate your claims that your "premium" wheel bearings are of better quality and command a higher price. Can you provide any reference material or case studies that prove this? I'm willing to bet you can't.

At any rate, on to my update.

I don't recall the exact mileage of the car when it was at the shop, but based on the time frame, it was probably in the 70K-80K range. My car now has 231,000 miles on it and the wheel bearing is doing just fine. I've gone through a few sets of tires, an engine replacement at 175K miles, and two alternators.

Doing some simple math, your unethical behavior during my visit to you store in 2008 has cost you substantially more loss than good. Three sets of tires and 30+ oil changes could have yielded you well over $2500 in revenue, not to mention state inspections or other services over the 4 years. All my money went elsewhere. I would consider your sales tactics used against me in 2008 as penny wise and dollar foolish. Again, if you're the manager, your responsible. If you want to brush it off as "the friend of an ex-employee", please respond back to this report and I will gladly stop by your store and introduce myself. I will even bring along my beat up Honda civic and you can look at the bearings with your own eyes. Then, just maybe, if you have any courage as a leader and representitive of Sandone tire, you will come back here and change your rebuttal and say that you were wrong and that my claims are from a real customer.

I look forward to your reply and I will check back from time to time.
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#2 Consumer Comment

As a customer...

AUTHOR: Matt P - (USA)

As a customer, I have been VERY fortunate to have Sandone to go to... Between my Wife and I we've had car problems. And Sandone has been there for us. We've been lucky the past couple of years to not need any major repairs. But I MUST defend Mr. Greg Arnone. He's a good and honest employee of Sandone. My Wife's mini-van blew a starter, and even though it was out of warrenty, he covered it... He stated that it was due to us being good customers. THIS is the kind of 'Customer Service' that SHOULD be shown EVERYWHERE! To be sure, I have no relationship with Mr. Arnone other than being a customer. If you're looking for a good shop, Sandone's the one (In Taylor Pa)... I just wanted to give MY opinion of this shop...  
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#3 REBUTTAL Owner of company

The Truth

AUTHOR: Sandone Tire Car Care Centers - (United States of America)

As manager of the Sandone Tire location in question, I would have to respectfully disagree with the accuracy of this complaint. First, these claims are being made by a friend of a disgruntled former employee that had been let go. Second, I believe there is a certain amount of miscommunication and lack of information regarding the pricing issue. We performed a free diagnostic and created an estimate based on premium parts and a lifetime warranty for the customer. The quote from the dealership included economy parts and a 12 month warranty. These are not "Apples to Apples" services and thus the price difference. If the customer wanted economy parts, we would have been more than happy to provide these and our pricing for these items would have been less than what the customer ultimately paid for the repair. If we had been able to communicate regarding these items, I believe the bad feelings, which are evident in these complaint, could have been avoided.

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#4 Consumer Comment

Fool me once, shame on you. Fool me twice, shame on me.

AUTHOR: Hippie - (U.S.A.)

Just out of curiosity...if you felt that this company was trying to swindle you the first time you went for an oil change, why on Earth would you go back again? If someone was trying to scam me (and I had concrete proof like you did), I surely wouldn't go back to them. Stop whining and use your head.
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