Report: #1135398

Complaint Review: ScoreSense

  • Submitted: Tue, April 01, 2014
  • Updated: Wed, May 07, 2014
  • Reported By: Kay — Arnold Missouri
  • ScoreSense
    4447 North Central Expressway, Suite 110 PMB 406
    Dallas, Texas
    USA

Show customers why they should trust your business over your competitors...

My husband signed up for the $1 7 day trial.  I have been trying to call them to cancel their services since two days after he signed up to cancel it.  When you call, it says that their members are all busy and to try back in 2-3 hours or that due to inclement weather in the area, the office is closed.  These recordings have been the same for two weeks now.  I sent an email requesting cancellation with no response either.  Therefore, I have contacted my bank and have had my debit card cancelled immediately since I have now been charged the $29.95.  This is a total rip off.  It states to call within the 7 days to cancel and you will not get charged but never answer the phones.  What a scam!!!!

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This report was posted on Ripoff Report on 04/01/2014 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/scoresense/dallas-texas-75205/scoresense-total-rip-off-cannot-contact-dallas-texas-1135398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
6Consumer
0Employee/Owner

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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#2 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Ari,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

 

Thank you,

ScoreSense

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#3 Author of original report

Resolved

AUTHOR: Kay - ()

 After posting this and filing a complaint with the bbb, Scoresense refunded the $29.95 they charged us.

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#4 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Ari,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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#5 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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#6 Consumer Comment

scam scam

AUTHOR: ari hernz - ()

MY wife and I entered in the trial for $1.00. we called five days after and they hanged up twice when I told them that we didn't want anything with them. Their credit report sheet is not clear and its a total scam., Then my wife called the 6th day and she was told that they will cancel and to wait for 5 business day. Two days after, I received an email stating that it was denied. I called again and they said that it was too late. I am calling the bank today to report this as a non-authorized transaction because I did not authorized it, I called before the 7 day trial. They are so unprofessional and liars, YEs I said,, return my $29.95 times 2 and that's it. I am going to report them in the business bureau too and in Facebook, twiter, linked ,,,, etc, etc, etc. Bunch of crappy people there.

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#7 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Kay,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

 

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