Scott Clark's Toyota Dishonest business practices, deceptive, unscrupulous Matthews North Carolina

I was contacted by Chris Cady on Monday 09/16.  He worked to make the situation right by going above and beyond the normal level of customer service and for that I am very grateful. I was given the option to exchange my vehicle due to safety concerns or if I wished I could shop elsewhere.  The choice was mine and they were very cordial about it.  I was even given the option to keep my vehicle until I found a car of my choosing.  

From there I worked with Travis Wilson who helped me find a quality vehicle and answered any questions I had.  He took the time to work with me despite already being booked up for the evening. From there I worked with Mike Mahlum in finance who explained everything in great detail, which helped me out a great deal.  To sum everything up, I did originally have a bad experience, but I have never had a company work as hard as Scott Clark Toyota did to make it right.  

"I had no idea that the extra cost would be financed"

Did you read the financial agreement prior to signing it?

"I didn't get my paperwork for three weeks"

You have the right to receive a copy of any document you sign at the time of signing. If you did not exercise that right then you permitted yourself to be cheated.

Today I filed complaints with the BBB as well as Toyota Customer Care against Scott Clark Toyota City. Toyota Customer Care said they believed I had been mistreated and would file a report with the dealer.  To paraphrase my complaints:

1. I was lied to about the cost of the vehicle including warranties and led to believe a certain amount would be financed when in reality the amount was much higher than agreed upon.

2. The dealer is essentially trying to get double the profit from me on the same car.  They sold me one car with false claims, kept the truth from me for as long as possible, then when I brought these concerns to the dealer they not only admitted wrongdoing but then tried to convince me to buy another car as their attempt to "make the situation right".  I was told by a salesman that the car I purchased was a piece of garbage and went so far as to say it was dangerous for me to drive.  Keep in mind this is THE SAME CAR THEY SOLD ME LESS THAN 30 DAYS EARLIER.  The catch was, of course, that they would only take that car in on trade for less than half of what I paid for it, leaving me ridiculously upside down on my loan.  When I refused they called me unreasonable, further berated me for purchasing the car they recommended less than 30 days earlier and then would only remove the warranties they fraudulently financed in my name.  

3. The dealer refuses to give me an amount I owe on the car after they remove the warranties and insurance they financed without my permission. I asked for a printout of the adjusted finance amount for my records and I was yelled at, told "I could sit around all night and waste my time", and then given a speech by the store manager about how trustworthy his guys are and how wrong I was to insinuate any dishonesty by wanting something in writing.  

The bottom line is the employees at Scott Clark Toyota from the managers, all the way down to the sales associates are thieves and in my experience they behaved like criminals.  I would go so far as to say I feared for my safety as the events in #3 took place. It was after the location had closed with no more customers left in the building and at one point I was cornered in a back room with three people shouting at me.  It was intimidation plain and simple, and I plan to do everything in my power to spread the word about my experience there.