Report: #1081693

Complaint Review: Sears Automotive - Brea, CA

  • Submitted: Wed, September 04, 2013
  • Updated: Wed, September 04, 2013
  • Reported By: Gidget — La Puente California
  • Sears Automotive - Brea, CA
    100 Brea Makk
    Brea, California

Sears Automotive - Brea, California Battery Replacement leads to 4 hour Pursuit of Truth Brea California

Show customers why they should trust your business over your competitors...

11:45 am Tuesday morning k- my lunch break from work .

Arrive at the Sears Auto Center to get my battery checked and probably replaced.

First in Line .  Another gentleman shows up about 5 minutes later.

Checked in at 11:56am and told 30 minutes - it turns into 1.5 hours AND I am told that my alternator needs replacing.

My car is 2008 scion xd with just over 60k miles on it - and I have the platinum extended warranty at the dealership!

I get back to work with a new battery and bad alternator - my fellow employees tell me to get it over to the dealer and have them check it - if I have to replace it with them it's $100.00.

Left work yet again - and spent a total of 2.5 hours getting to the dealer, listening to them telling me everything is alright with the alternator, I do not need to replace it.

So now I am little more than angry - I have lost 4 hours of work - I am an hourly employee. [continued below]....


I review my receipt and no where on the documentation does it stare I need my alternator replaced - so I called last night and had them adjust the paperwork which I picked up today at lunch.

NOW what ?




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