ED Magedson – Founder
SEARS - Craftsman3333 Beverly Road Hoffman Estates IL 60179 , Select State/Province USA
SEARS - Craftsman SEARS - Craftsman - POOR QUALITY & POOR SERVICE Chicago Illinois
I spent just under two (2) hr.s on phone trying to get SEARS to send a svc. tech to troubleshoot my 5-month old Craftsmen 3/4 HP garage door opener. No one at the local store would answer my call. I finally gave up on them ever getting me to the right department after 10 minutes on hold.
Upon purchase, incomplete or incorrect customer information was logged so my purchase was not on record. We finally tracked it down through the credit card # -- this took nearly an hour and I was transferred four times in order to get this done. Then, service advisor told me a minimum of $75 for diagnosis and could not provide an estimate on parts or labor if I chose to have a SEARS service person come to the home. The unit cost $204 with tax. Now, I am to pay an additional $75 (MINIMUM) to have a defective part replaced. That is HORSE s**t!! I will no longer be shopping for any items at SEARS and will be posting my experience to as many Consumer Complaint sites as I am able to find. CRAFTSMAN is no longer a brand that is supported with anything but excuses. SHAME ON SEARS!!
This report was posted on Ripoff Report on 09/04/2013 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-craftsman/select-stateprovince/sears-craftsman-sears-craftsman-poor-quality-poor-service-chicago-illinois-1081712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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