Sears Dept store/repair dept I bought appliances in Dec last year and washer needs drum replaced.but they won't work on it because the space its in is small &they refuse to move it in case of damages. El Cajon California

 I purchased all new appliances in December of 2014. The washer needs to have the drum replaced because of unusually loud noise when on rinse cycle. I have had parts here since September and they say it cant be fixed till I hire a mover to remove the machine out of the congested area. I don't feel I should pay for someone to move it since its less than a year old. The repairmen have been out three times and they refuse to fix it or move it themselves. What can you do to to help me get the washer fixed? Thank you