Report: #761530

Complaint Review: Sears Home Improvement Services

  • Submitted: Fri, August 05, 2011
  • Updated: Fri, August 05, 2011
  • Reported By: Laureen — North Scituate Rhode Island United States of America
  • Sears Home Improvement Services
    Longwood FL
    Longwood, Florida
    United States of America

Sears Home Improvement Services Doesn't honor service agreement, and you can't even get them to return a phone call Longwood, Florida

Show customers why they should trust your business over your competitors...

Used Sears Home Improvement to install a new boiler in 2009.  They subcontract with a local firm and the installation went fine, though I paid Sears for a 7 year service agreement as part of the sale.  Just had the boiler cleaned and now they refuse to honor the maintenance cost (it is part of the agreement).  Incredibly frustrating just trying to get someone on the telephone - I finally put it all in writing because I got tired of them bouncing me from person to person (well, actually they would make me hang up and call another number).  Someone actually called last week from Sears and said he was handling the case (!) but when I tried to call him back they told me they had no idea who that was and suggested I call another number and start over.  I will NEVER use Sears again - they are incompetent, arrogant and just downright nasty and have absolutely no interest in working with customers.  SEARS has NOT paid for the cleaning to date, even though it is clearly covered in the protection agreement.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/05/2011 03:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-home-improvement-services/longwood-florida-/sears-home-improvement-services-doesnt-honor-service-agreement-and-you-cant-even-get-t-761530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.