Sears Home Improvement Lost my order and refused communications seattle wa

I'm going to have windows replaced. Sears was quick to take my deposit and after one phone call i didn't hear from them for 3 months. The project idiots would not return nor accept my calls. only when i talked to their FL office i was told to do a formal cancellation. i was only able to do by email, Then i finally got a call. Their condencending attitude of their admittance of losing my order.

I demanded to talk to the boss for a resolution, i still won't get a call back. And, they cancelled my order. everything decision they made was without me in the loop. i am now stuck with a $2500 bill for nothing. a lawsuit is in the works. however, piss poor business with A-holes in charge. i will never buy anything from Sears again. I will get my vengence one way or another!!!!!!