Sears Home Improvement Regan Roofing Terrible Installation, rotted fascia, rotted decking, debris runaround on repairs San Diego California

I contracted Sears to replace my roof. They were considerably higher but were to replace all rotted wood and fascia. HERO program assured me that Sears always followed through on issues. WRONG! Regan roofing was subcontractor.

 They started tear off March 3, 2016. I had questioned the time before starting, as we were expecting heavy rain that weekend, and they would not be done. They assured me that the roof would be watertight. Well Sunday morning March 6, water was pouring in roof of pantry. They had left the gutters completely clogged with roof debris, it overflowed into the room. I called Regans super, their owner brought me a blower. All the shelfs were ruined, the pots/pans, appliances were filthy, light globe so full of water it looked like a fish tank.  After numerous calls in that week, Sears sent someone over and they helped me get the remnants out of there. Luckily I own a large dehumidifier, so I had no mold issues. Sears finally sent someone weeks late to tear out drywall and insulation, were GOING to fix it. The room is only 5' x 13', so not a big job.

I paid extra $3000 to have the entire low slope area decked with ply, as this was where leak started. When I came home roof was only covered with 1st layer barrier and obvious that decking had not been done. I asked why and was told I didn't need it. I contacted Sears and stated that I wanted that credited, they agreed. I have never yet seen anything from Sears stating that I would be credited. I also researched Owens Corning roofing products. They state that the low slope membrane should only be installed on decking. My roof is 1" x 6" slats. This was wrong product for my roof without decking it first! 

 This was the 2nd project manager, Keith Burns, from Sears, as the first, Jason Ford did nothing then apparently transferred. Keith was supposed to be the manage. I was told numerous times they were going to repalce the rotted fascia. They did replace on main house, but the worst on guest house was left!  Then afetr more time, they had replaced the guest house as well. They did not replace the rotted 2" x 10" fascia on 2 nd floor, though. Came back and replaced 1 corner, not mitered or toenailed, affixed at 2 points only, (Code is 3). Drip edge was bent and mangled, they dropped a board on my incoming water pipe, which started spraying, then left. I came home to find it and had to shut water off and go get parts to repair. They had also installed the drip edge flush with the fascia, and I can not get gutters under it. I had gutter there and had told them I was going to install vinyl gutter once done, and had approved them to tear off old gutter.

In the meantime a sink was plugged in the guest house. When augering down the vent, it poked a hole in drywall. They had stuffed the vent extension through roof jack, but not to the pipe! My neighbor had overheard them say " Did you put roof vent back on" The answer was "Why, nobody is here to see it."

Repeated contact with Keith was to no avail, then Robert Hill became the project manager. A 3rd party inspector came out with a roofer. They also had not installed enough vents, and installed up high instead of low. There is also now obvious buckles in the wood underneath the low slope area that I paid to be decked, and that was to be replaced if bad. Since this is where leak started, I am betting its rotted and was never replaced. They were in a great hurry to cover it, now I know why. Robert Hill told me a few weeks ago that thet were going to fix the bad fascia, repair the roof where buckled, reinstall the drip edge, add vents in proper location, etc., etc. Now Robert Hill is gone and I have to start over again. I complained to HERO numerous times. They contacted Sears legal. They had a 3rd party claims company, Sedgewick, send papers to Regan Roofings insurance for the water damages claims. I now am supposed to work with their insurance company to fix the damage. I hired SEARS, not Regan. A mistake on both. 

 Now a new legal rep has contacted me wanting me to re-iterate everything. This has all been sent by email to all parties. pictures were attached. I told her that Robert was handling it, talk to him, but he is now gone. This has been a 9 month nightmare. 

The only positive is that its Hero financing, and they have not been paid. I am ready to hire a GOOD roofer, rip it all off and redo it right. There is so much more, this is a summary of issues. How long do I have to wait for Sears to step up. Maybe I should go get hired there, so I can get it fixed right.