• Report: #1116291
Complaint Review:

Sears Hometown Store

  • Submitted: Fri, January 17, 2014
  • Updated: Fri, January 17, 2014

  • Reported By: TickedOffCustomer — Forest Lake Minnesota
Sears Hometown Store
24139 Greenway Rd Forest Lake, Minnesota USA

Sears Hometown Store $2000 Fridge - Damaged on delivery - along with walls and wood trim Forest Lake Minnesota

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased a Samsung refridgerator and had it delivered on 12/15/13.  The two men that came to deliver it were not in any way experienced with moving large appliances - this was made painfully clear when they carried the fridge up my stairs and in the process exposed drywall and left deep gouges in the wall and wood trim.  Not only was my home damaged, the $2000 fridge was damaged in two different places. 

I called the store manager and was told he would need to contact someone else to deal with it.  Several days later his father called me (he introduced himself as "the store managers dad").  He wanted to come over and look at the damage to see if he coud repair it.  We did not agree to this and instead filed a formal claim with Sears Corprate through their insurance.  That is still a work in progress to get the walls/wood work repaired.. [continued below]....


I also asked for a resolution to the fridge being damaged.  I was told that they would apply "touch-up" paint and refund the $70 delivery fee.  I did not feel this was an acceptable resolution - I didn't buy a damaged refridgerator and I did not want a "touch-up" of a brand new $2000 appliance.  I asked for the fridge to be returned and was told - and I quote -

"You aren't being very nice about this and I would prompt you to do some soul serching.  You're being unreasonable and I've been doing business for a long time and never worked with someone who is acting like you are about something so minor.  The damage isn't so bad that people will even notice it. I don't know why you're doing this - maybe you're just trying to prove a point"

I was not screaming, yelling, being insulting in any way - I was simply stating the facts of the situation.  The store managers dad (Peter) is completely taking this personally and I am looking at this from a consumer standpoint - and from a business standpoint. 

Sears did the damage - they should take the fridge back.  I'm currently waiting on a call back from Peter.  We'll see how long it takes before I have to call back to get this fully resolved.  So far it's been a month - it's 1/17/14. 

Bottom line - I would never in a million years recommend Sears or the Sears Hometown store as a place to buy appliances or do any business. 

This report was posted on Ripoff Report on 01/17/2014 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-hometown-store/forest-lake-minnesota-55025/sears-hometown-store-2000-fridge-damaged-on-delivery-along-with-walls-and-wood-trim-1116291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sears Hometown Store

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?