• Report: #829788
Complaint Review:

Sears Parts Direct

  • Submitted: Fri, January 27, 2012
  • Updated: Fri, January 27, 2012

  • Reported By: pererau — Saramento California United States of America
Sears Parts Direct
Internet United States of America

Sears Parts Direct uncaring, non-concilliatory, mistake prone, poor service Internet, Internet

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I asked several times in several different ways on the chat if I was getting the entire oven door and was told that I was indeed getting it.  The box arrived several days later containing only the front glass from the oven door.

I spent an hour with customer service trying to get it rectified and they not only were unwilling to give any concession for the error they caused, but they quoted me the "best possible price" available for the parts I need, which are not even close to the best price available.

Stay away from this terrible customer service experience.

This report was posted on Ripoff Report on 01/27/2012 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-parts-direct/internet/sears-parts-direct-uncaring-non-concilliatory-mistake-prone-poor-service-internet-int-829788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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