Complaint Review: Seattle Coffee Direct, Global Coffee Direct - Evanston Illinois
- Seattle Coffee Direct, Global Coffee Direct 990 Grove St., Ste. 204 Evanston, Illinois U.S.A.
- Phone: 866-794-2030
- Web:
- Category: Coffee Shops & Tea Rooms
Seattle Coffee Direct, Global Coffee Direct Charged Me More Than Just What I Ordered! Never Refunded Money! Evanston Illinois
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I bought some coffee through this company one time only to have them send out 5 more coffee orders that I DID NOT order. I ordered one bag of coffee only to then get a call from the fraud department of my bank a few days later. My bank informed me of 5 suspicious withdrawals from Global Coffee Direct, I was stunned to learn that they had been automatically deducting large sums of money from my account and sending out coffee that I had NOT ordered! I did not sign up for any coffee delivery program or sign anything that said I had to cancel a subscription. All I did was order ONE bag of coffee! Now I am barely able to make my monthly bills because they deducted so much money from my account!
I contacted them immediately and was told that if I did not accept the coffee when it arrived via UPS i would get a refund as soon as it was returned to them. After having to make 5 separate trips to UPS to return the unopened packages of coffee i had not ordered and waiting over 2 weeks for them to receive them and "process" the refund I still saw no refund. I have called at least once a week now for nearly 2 months each time getting told by a manager that I will get a refund in 7-10 days, I even got multiple "refund conformation emails" but my bank account has NEVER been credited.
I am in the process of filing legal charges and reporting them to the Better Business Bureau!
DO NOT PURCHASE ANYTHING FROM THIS COMPANY! It is a scam!
Lyss
Medford, Oregon
U.S.A.
This report was posted on Ripoff Report on 07/09/2009 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/seattle-coffee-direct-global-coffee-direct/evanston-illinois-60201/seattle-coffee-direct-global-coffee-direct-charged-me-more-than-just-what-i-ordered-neve-468048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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