Secret Serums perfect skin serums secret serum a fraudulant return policy Lewiston Maine

Hello, we are happy to offer you a refund of 50% off of the $89.41. I have included a link to our terms and conditions here: http://www.perfectskinserums.com/terms.php

E ven the rebuttal from the company was deceptive!

5/04/17 No one explained terms or conditions to me, just agreed to refund the product I did not order that was sent to me ( please note how many other customers complained about the same practice)

I asked if I had been signed up for automatic shipment ( not told this, nor was it on the ordering website)- I told them I wanted to be removed from this.  No one offered information that I would be charged the full amount if package was not returned within 15 days and unopened!  How is this considered a 15 day trial if one can not try the product?

6/04/17  After I had been billed $89 I did call and No One offered me a refund of any kind.  I politely asked to speak with a supervisor and was denied after waiting 15 minutes,  I asked a second time and was hung up on. 

6/05/17  I called back to once again try to speak with a supervisor, and was denied again.  I was told there was no one else to speak with.  I asked if there was any way to correct this issue short of contacting my credit card company.  I was told no

I have learned my lesson- do not contact advertisements solicited on internet pages!

Hi Marie,

On reviewing your interaction with customer service, there are several discrepencies in your report.

You did call customer service on 5/04 regarding charges, and we immediately refunded you the price of the cleanser that was mistakenly included in your order.   On this call, our represenative explained the terms and conditions to you - you claimed you were OK with the charges, and simply requsted your account be cancelled, which it was.

On 6/04 you called back in to dispute the charges (stemming from your 4/26 billing, before you spoke to us on 5/04).  Our customer service rep attempted to look through your order history, and was prepared to offer a 50% refund, however you did not allow them to speak and claimed you were filing a dispute with your credit card before abruptly ending the call.

One day later your called back again to make sure you account was cancelled, which it was as of 5/04. As a policy, once a dispute is filed we are no longer able to offer any refunds, as it is now a transaction between you and your bank.