• Report: #939883

Complaint Review: Security National Automotive Acceptance

  • Submitted: Tue, September 11, 2012
  • Updated: Fri, October 12, 2012

  • Reported By: ScrewSNAAC — BLAH Ohio United States of America
Security National Automotive Acceptance
6951 Cintas Ave Mason, Ohio United States of America


*UPDATE Employee: SNAAC Rebuttal

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

GOTTA Love the true "sincerity" in their apologies

"Security National is one of the most respected auto finance companies in the industry. We regret any situation in which one of our customers is unsatisfied with their car buying and financing experience. Many of the challenging experiences our customers may complain about relate to the selling auto dealership, which we can not resolve. Please note that many inaccuracies may exist in the comments made on this site. This site does not confirm the accuracy of any of the information posted. Likewise, anyone, including Security National competitors may post fictitious complaints. We encourage our customers to visit http://www.snaac.com/ripoffreport.aspx to utilize our dispute resolution process or to better understand our role in their credit transactions."

This is what you will see as their "rebuttal" on this amazing website!  HAHA

I will tell you my story brief and too the point.  I had my car repossessed twice by these people..but whats funny..both times I got my car back ...all due to financial difficulties.  Granted I should have never been late.  But hey what can I say, when you get laid off due to tough economic times that prevent you from finding work faster than you lose it..It's hard.  But twice I had my car repo-ed due to being late for the payment.  6 months separated the two repossession incidents with the same car.  What really I did not appreciate was this.  

Knocking at my door at 342am on a monday morning saying "we are here to repossess your car" when the payment at this time was not late...as a third repo..WHAT?????  My payment was not due til the 5th of the month, I paid on the fourth in a money order.  So I miss work that day to have to call them and ask what is going on that my payment was confirmed that it was received that friday.  

They respond to me over the phone with a laugh and stating " I'm sorry sir, but if we in fact received the payment, it would be in the system as paid."  Then after I was put on hold to talk to the supervisor, the manager states "I see it was logged as received, but I have no money order here on my desk to back up the log, so we had your car repossessed."  It's not my fault they lost the d**n M.O but I have to go back in and pay restitution costs to pick back up my car along with the payment I already paid and they lost?  What crooks!!  my car payments were a total of 389/month for a great car nonetheless, never had problems with it.  So I told them that they could keep it.  Well three months go by and they call me out of the blue saying they auctioned off my car for 6,000 dollars and that left a deficiency balance of more than 10,000 on the loan that I HAD TO PAY BACK?  WOW.  So I check my credit report and see two things on my report.  One, my account with SNAAC had a deficiency balance of 11,780 left on it.  But right below it stated, Account Closed, paid in full!  HAHAH

So I contacted them and emailed a copy of the report, and they dare suggested that I doctored the paperwork to fraudulently state they closed my account prematurely so that I would not have to pay anything.  I went to a lawyer and had a gag-order placed on their company with a threat of Civil-action lawsuit hanging over their heads should they contact me again and that my contract had been since been closed and was no longer a debt I owed them.  

I have not heard or received legal threat letters/emails in my inbox or mailbox for 6 months.  DEAD SILENCE..



This report was posted on Ripoff Report on 09/11/2012 09:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/security-national-automotive-acceptance/mason-ohio-/security-national-automotive-acceptance-dks-empty-threats-empty-hearts-sticky-fingered-939883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Security National Automotive Acceptance

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SNAAC Rebuttal

AUTHOR: Snaac - (U.S.A.)

Security National Automotive Acceptance Company (SNAAC) was established in 1986 as a specialty finance company that purchases and services retail sales finance contracts acquired from auto dealers in the sale of new and used automobiles.  When we become aware of complaints related to the selling auto dealership, we are very limited in our ability to assist.  We are one of many financing options a dealership has, and the deals are negotiated prior to it being assigned to us.  We regret any situation in which one of our customers is unsatisfied with their car buying or financing experience. 

Once contracts are purchased, it is our intention to provide world class customer service.   We encourage anyone with complaints or concerns to visit http://www.snaac.com/ripoffreport.aspx to begin the dispute resolution process or to better understand our role in their credit transactions.

Please note that inaccuracies, falsehoods, and malicious commentary may be posted to this site.  It is our policy not to defend or respond to any specific claims in a public manner.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?