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Ripoff Report | SeekVerify Review - Seekverify cant cancel my account
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Report: #1444153

Complaint Review: SeekVerify -

  • Submitted:
  • Updated:
  • Reported By: Tristin — Sanford United States
  • Author Confirmed What's this?
  • Why?
  • SeekVerify United States

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I played $1 for a trial and they aren't what they said they were and had inaccurate information. And now I can't cancel my account. I called the number provided and I was on hold for 30 minutes and no one ever assisted me.

This report was posted on Ripoff Report on 05/22/2018 03:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/seekverify/seekverify-cant-cancel-my-account-nationwide-1444153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

Re: SeekVerify Can't cancel my account Nationwide

AUTHOR: SeekVerify Rep - (United States)

POSTED: Thursday, June 14, 2018

Dear Tristin,

 

We are sorry to hear you are unhappy with the service provided by SeekVerify.com.

 

SeekVerify gathers public records, social network data, and more from various sources and creates reports for our customers to easily search for what they are looking for. We make every reasonable effort to get our customers the public records data they are looking for.

 

In order to locate your account we would need the email address used to register on the website or, alternatively, the last 6 digits of the credit card used to sign up. Each time a customer runs a report on an individual, a phone number, an email or an address, it costs us money to query the data providers.

 

As clearly mentioned on the terms and conditions upon sign up, the membership is renewed automatically after trial period at $39.95 every 30 days until cancelled – see screenshot: https://snag.gy/7OEoV0.jpg

 

At Seekverify.com we offer 24/7 Customer and Billing Support. In order to locate your account and check if you are eligible for a refund, please contact us at contactus@seekverify.com.

 

Best regards,
SeekVerify Support

 

 

 

 

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