Complaint Review: Select Care Network - Austin Texas
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- Author Confirmed
- Select Care Network Po Box 140766 Austin, Texas U.S.A.
- Phone:
- Web:
- Category: Medical Supplies
Select Care Network collected monies without providing the services they promised Austin Texas
*UPDATE Employee: Dear Kimberly,
Show customers why they should trust your business over your competitors...
a phone conversation with scott 5/14 started the medication assisstance program. he removed 95 dollars from my checking account and promised i would receive my starter packet with in 7 days.
I waited over two weeks, had still not received the packet , made several attempts to resolve the problem over the phone and internet, was unable to get a human on the phone.
having received no assistance from scbn and approaching the date of an automatic withdrawl of another 45 dollars, I went to m bank and asked for help.
Kimberly
port salerno, Florida
U.S.A.
This report was posted on Ripoff Report on 06/03/2009 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/select-care-network/austin-texas-78714/select-care-network-collected-monies-without-providing-the-services-they-promised-austin-t-458170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Dear Kimberly,
AUTHOR: Brad @ SelectCare Benefits Network - (U.S.A.)
SUBMITTED: Friday, June 26, 2009
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
We regret the experience that you had when you were recently a member. However we responded to all of your calls and emails immediately. Select Care does not control the mail and we certainly mailed you another new member kit because the first one was lost in the mail.
We are certainly happy to offer you a free month of membership so that you can get the medications. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get you started since you had no other way of getting your medications.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org
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