• Report: #532933
Complaint Review:


  • Submitted: Thu, December 03, 2009
  • Updated: Thu, December 03, 2009

  • Reported By: Debbie249 — martinsburg West Virginia United States of America
Internet United States of America

SellBackBooks.com - ecampus They lost my books, were rude and hung up on me Internet

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I mailed the company back 6 books and customer service claimed they only received 4 books. I stated I would complain if they did not research the issue the guy on the phone said "who cares, we don't like working with your town anyway". This is a derogatory statement heard on speaker phone by others. 

I called back a second time and spoke to a Manager Heath. Heath defended the employee and said it was my fault because I said I was going to complain. He then said since I am complaining he is taking me out of the system and I won't get paid at all! I checked and he did delete me in the system! I cannot even check my account via email.

I mailed them 6 books they claim they only recieved 4, they lost two books I sent them. I have UPS proof.

This report was posted on Ripoff Report on 12/03/2009 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sellbackbookscom/internet/sellbackbookscom-ecampus-they-lost-my-books-were-rude-and-hung-up-on-me-internet-532933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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