Servpro Servpro of Nantahala Servpro cannot be trusted to take care of the valuables in your house Franklin North Carolina

I hired Servpro to clean my house after it flooded when all the pipes broke in my house one winter.  When I came to my house from out of state and opened the front door, water poured out of the door.  I was beside myself with worry and desperately needed a company that I could trust with all my valuable things.  Servpro told me that they were experts in removal, storage and cleaning, that all their employees had criminal background checks run on them (putting me at ease), and that they would inventory each item, remove all the items in my house carefully and store them in their

"secure" warehouse in Murphy, NC and Franklin, NC.  I had not used a cleaning and restoration service like this before, but they were the only people I could find at a moment's notice who could do the gargantuan job of cleaning my house after it flooded.  Servpro gave me a speech on how I could trust them with my house and all its valuables and that I could leave a key to my house with them with full confidence.  They told me they would immediately get to packing up and inventorying my house (they did not--this took another week or more so I could not be there to supervise the packing),

and in the meantime valuable works of art and photographs sat in the mold and mildew-filled house, growing on them and destroying them.  I should never have left my house with Servpro.  I was assured that they would inventory each item, but they only inventoried the things that were large and visible from photographs they took of the rooms.  Anything that was in closets, drawers, cabinets, cupboards, dressers, armoirs or was not visible to the eye was NOT inventoried, and was in danger of being stolen by one of Servpro’s  "screened" employees.  I tried to remove as many valuable items as I

could, but my car could not fit everything.  And with so many items in my house, it was hard to remember all of the things I should take, but THANK GOD I did remove many of the things that I would have been absolutely devastated to lose.  There was apparently no supervisor watching these people pack up my stuff, and if one of the employees decided they liked something—it was taken.  I checked Servpro’s warehouse after my house was moved just to make sure they had moved all my stuff and found that a lot of stuff had disappeared in the move.  Servpro was not allowed to throw away

anything, but return all of it, even in its damaged state, but many items were never recovered.  To this day, I still don't know everything that was stolen from me, because I keep missing things that I knew I had in NC.  Some of the missing items included a Winchester rifle in a carrying case with attachments and shells, a valuable musical instrument, a priceless photograph of my father in an antique frame dating back to the 40s, beautiful Christmas ornaments including hand-blown glass ornaments, a full-length cashmere coat, a silver tea set, silver goblets, antique hats and hatboxes

dating back to the 20s, 30s and 40s, some of my favorite DVDs, an antique handmade padlock, an antique meat grinder, an antique ladel, numerous small antiques that were left to me by my parents and which could not have been affected by the mold or mildrew.  Honestly, it was like a free-for-all for these Servpro employees with the items in my house.  In addition to the all these valuable missing items, these clumsy employees packed the items so badly that many were broken, chipped, torn and left almost useless when I finally got them back.  A china cabinet was broken and pieces of it

were lost; an antique vanity set was so chipped in the move that it is no longer valuable; a mink coat that they "cleaned" looked as though it had been chewed around the collar; they did not know how to undo a lampshade, so it was pulled apart and broken.  Ironically, they lovingly wrapped junk like old beer bottles, but broke an antique lavabo and a glass lampshade without wrapping them properly.  And, to add insult to injury, I got ALL of my JUNK back—things that never should have been wrapped or kept in the first place—but far too few of my more valuable, small and sentimental

antiques.  I complained vehemently about the missing antique hats and hatboxes that I had set out in the middle of the living room to preserve them.  Even the hatboxes were antiques, but apparently, Servpro employees knew NOTHING about antiques and threw them out.  After a lot of complaining, I did get a few of the plainer hats back, packed loosely in a plain cardboard box, but none of the really beautiful and sculpted antique scull caps with nets and veils that I KNEW had been there, and none of the dozen or so hatboxes.   At first I thought that I had moved some of the items that were

missing (but did not know for sure had been in the NC house) to my other house or attic in New Orleans, so I searched for years to make sure I had not misplaced them, but after years of searching I know now that they went missing when Servpro emptied my house.  Servpro tried to make some amends by doing extra work on my house, but NOTHING will replace the many, many sentimental family heirlooms that went missing.  To lose such items, especially photographs of family members (that have NO relationship to any of these employees) is an affront, a violation and a rape of another

person's personal life and space.  Servpro cannot be trusted with a person’s valuables.