Report: #989248

Complaint Review: Seven Seconds LLC

  • Submitted: Mon, December 31, 2012
  • Updated: Mon, December 31, 2012
  • Reported By: Mickey D — Dixon Illinois United States of America
  • Seven Seconds LLC
    7850 Ruffner Way
    Van Nuys, California
    United States of America

Seven Seconds LLC Code Red lied regarding return policy, incorrect customer service hours listed, pushy rep Van Nuys, California

Show customers why they should trust your business over your competitors...

I am a senior citizen (i wont say how old, but I am over 70) I was contacted by a sales rep for Code 7 (a rather fast talking individual with a strong accent) who told me about Code 7. I was informed about the money back guarantee if not satisfied so I decided to order some. Upon receiving shipment, I decided on not using product and called Customer Service for return instructions. Pamphlet lists # 800-301-4797 hour M-F 6am-5pm PST. When I called, I got a recording stating times are really EST. Finally got through to call center (non-USA) tried to get RA#, was told to keep product 'cuz I already paid for it, no return needed. Did get order and future shipments cancelled (received cancellation #), so we shall see. Rep was still very pushy on keeping shipment going (sounded like reading from a scripted response). In the end, I still didn't receive a refund as guaranteed, and I am definitely NOT satisfied! Would like to know how they got my cell#.
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This report was posted on Ripoff Report on 12/31/2012 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/seven-seconds-llc/van-nuys-california-91406/seven-seconds-llc-code-red-lied-regarding-return-policy-incorrect-customer-service-hours-989248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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