Report: #1024629

Complaint Review:

  • Submitted: Wed, March 06, 2013
  • Updated: Thu, March 07, 2013
  • Reported By: aligirl — Denver Colorado United States of America


*Consumer Comment: is a scam

Show customers why they should trust your business over your competitors...

I ordered three items from  Two of them I kept, one of them had a pretty large hole in the seam.  It's not like I expected high quality dresses from a website that sells $50 dresses and has a pretty much "no returns except in the case of defect" policy, but I wasn't expecting the roller coaster ride of lies, deceit, mistreatment, false statements and 100% THEFT that ensued.  I ordered three dresses because was heading to Las Vegas for three days.  Two of the items I received fromt them were shawdy but would due.  However, I knew immediately, since the third dress was crap and ripped up the backside seam, that I would need another dress.  I saw one other dress that was on sale for pretty cheap that I figured would due like the other two so I immediately put the order in for that dress on a Monday and returned the other dress by mail.  I was leaving for Vegas in 5 days so I ordered express shipping (2-5days). 

 A couple days went by and I checked the order progress and surprise, there was none, I emailed asking if they had received my order- no response, I emailed again on Thursday--no response.  I tried to find a number to call- of course these scam artists are not going to post their phone number.  My trip to Vegas came and went, no dress, and still no response.  I finally got a response from customer service (still no dress) saying she was sorry for the delay...that really didn't help the fact that I had to run out and hour before my trip to Vegas to buy a dress even though I had paid $10.95 extra for supposed "expedited shipping". 

 When my dress finally arrived 10days after I made the purchase, I of course, wanted to return it.  I emailed and asked if I would be refunded since it did not get there in time.  I received a response that said yes.  I finally decided since I'm busy and the dress was only $29 that my time was worth more than going to the post office, shipping it out etc.  So I emailed again and said, how about we all save time and money and you ( just refund my expedited shipping since the dress shipped was 5 days over the 2-5days shipping promise (promise that I paid $10.95).  The answer was a stark no.  This clueless company somehow thought they lived up to their end since it actually only took 2days in the mail...BUT they sat on my order for 8 days and that wasn't part of shipping--therefore no return.  THat made me pretty mad but I didn't care they could keep the money it wasn't worth a battle.  It was then, that I decided to check the tracking # online on the dress I had returned- this one for $49.  

Low and behold they package had arrived at  (said the US Postal Service) but I read on the site it could take weeks to process.  I waited and waited still no return.  I finally did ask them about it and of course they asked me for my tracking number- I had lost my wallet with the tracking number in it at this point and could not furnish one.  OF COURSE, they had no record of my package being delivered.  I KNOW, that I know, that I know they are lying I checked the tracking number weeks before, but of course when they heard I had not tracking number they conveniently had no return for me. LIARS, THEIVES, ROBBERS, CHEATERS. is a scum bag company who will rip you off at every turn and they have crappy, ripped, shawdy, poor quality products as well. Save yourself the trouble and go to Forever 21 or something, this site is crap.
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This report was posted on Ripoff Report on 03/06/2013 04:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment is a scam

AUTHOR: ehumel - (United States of America)

Hello Everyone,

I am writing in response to the complaint.

I too was a victim recently and Im furious with this company.
I wish I would have researched this company before buying from these scammers
and liars. Ok so early February I bought 3 items from this company. I bought
these items for a Vegas trip that was coming up. My total order was 84.85 for
these three items. So when I received them one item was missing and two of the
items were wrong in size and in color. I went back on to the website to look
for a number as I suspected this is a no number company..OF COURSE IT IS. I
sent in a contact request through their stupid contact box and I received an
e-mail back 2 days later saying that I need to send them proof that I received
the wrong items. Well being that one item wasnt in there they would accept
the   info for that and said they sent the item. Ok whatever.

I took the pictures as they requested and sent them and they
told me to send the items back now that I have proved that I wasnt lying. I
send them the items and ended up having to force them from what it felt like to
send me the other item so I can just send it all back and not have to deal with
them any further. Now they are refusing me a refund! They sent me an email
saying the refund has been issued and has been issued since the 18th
of February. Today is March 7th and there is no fudging refund.

Please think about whom you are buying from and DO NOT buy
from this website. I know the original poster of this website has learned her
lesson and I have learned my lesson. This company is fool of liars and cheating
people. Thanks for reading and I hope this has helped.

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