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Report: #513818

Complaint Review: Sharp Electronics Corporation Sharp USA - Romeoville Illinois

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  • Reported By: Gregg — long beach California USA
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  • Sharp Electronics Corporation Sharp USA 1300 Naperville Drive Romeoville, Illinois United States of America

Sharp Electronics Corporation Sharp USA Faulty LC45GX6U LCD TV Romeoville, Illinois

*General Comment: WHY , WHY

*Author of original report: Update

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Do not do business with Sharp Electronics Corporation.  They sell faulty equipment and will not do right by their customers.  I have been lied to, cheated and had over $7,500 stolen from me by them.
Three years ago I purchased their $7,500 LC45GX6U Sharp Aquos LCD TV and on the very first day the AVC box did not work.  My tv screen was pink and white with no video or audio.  Sharp sent me out a replacement box which again broke a year an half later.  They sent me out another AVC box which still didnt work so they sent me another which still didnt work again.  They sent out a technician who said it was a bad engine in the TV which there has been many reports about but Sharp never did a recall per the law.
Sharp also falsely advertised the LC45GX6U as being 1080p which was the first tv to produce this and I also bought it because it was silver to match my bedroom furniture.  Unfortunately, they did not state in their advertising that the 1080p can only be used by plugging it in directly to the back of the tv as a monitor only which means you cannot use all the other functions such as tv and etc.  They never had an aterik or anything that mentioned this in their advertising. 
Sharp said they would send me out a replacement tv LC46E77UN but I asked Donna Rice who is a product specialist manager if Sharp made a silver tv to match my bedroom furniture because that is one of the reason why I bought it and she said they did not.  I later found out that Sharp does in fact make a silver tv the Sharp Aquos limited edition 52 XS1U so I was lied to by her. 
I found out the LC46E77UN was a cheap replacement and was told by the delivery installation people that they replace the LC45GX6U a lot with this tv because of the defects.  This to me is a scam by Sharp to steal over $7,500 from all the customers who purchased the more expensive tv knowing that it had a bad engine and AVC boxes and then replace them with a cheaper model not even of the same quality without doing a recall per the law.
The LC46E77UN I received a cheap replacement which I have only had for 3 months now has a bad HDMI port which does not work.  When I turn my tv on it will not display sound or video and I have to turn it off each time and unplug the cables and then plug them back in.  This is ridiculous and just shows that Sharp is putting bad tv's on the market with poor quality parts and do nothing about to make it right by the customer.
When I spoke to Will Puckett with Sharp who is a product specialist he told me that the LC46E77UN was not even a comparable model to replace the LC45GX6U which added insult to injury.  Of course after I threatended to sue Sharp and put it in writing he called me back and recanted his statement saying he meant it was within specs (46", 1080p, hdmi) which if you go by specs all tv's are the same and I told him dont try to backstep now and I know he was initially referring to the quality.
I told Sharp in writing I wanted a Sharp Aquos in silver 46" or bigger with 1080p hdmi capable of equal or greater value for the original purchase price of $7,500.  If this meant they had to replace my unit with the Sharp Aquos 52" XS1U in silver then I highly recommended Sharp acts appropriately to finally be done with this matter permantely.  Will Puckett asked me if Sharp was to do that and there was another problem with that one what would happen as we would be back where we started.  I told him that if he offered the longest warranty given by Sharp then that would be acceptable and I would sign a statement saying so.  I told him I will no longer settle or compromise as I already have before with them and I was lied to, taken advantage of and cheated out of my $7,500. 
The 52" XS1U is only valued at $2,412.00 which is way less than the $7,500 I initially spent.  http://www.amazon.com/Sharp-LC-52XS1U-S-widescreen-Backlight-technology/dp/B001KQ3HSU/ref=sr_1_1?ie=UTF8&s=electronics&qid=1256318073&sr=8-1
Will Puckett told me they could not get me the XS1U because it was discontinued and I told him they make it so they can find one I am sure.
Will Puckett informed me that this has been escalated to a higher level with Sharp and after 10 days when I didnt hear back I called and left two voice message with both Will Puckett and Donna Rice requesting who the name and contact number was of the person that it was escalated to.  When I didnt hear back I sent another letter demanding to know and a formal response in writing which I never received, which he called back right away and informed me it was in their legal departments hands.
I cant believe they didnt even offer to fix the one I have now which shows they are greedy and only about getting money and not taking care of their valued loyal customers like myself who spent more than $20,000 over the years with their products. 
I am looking for all consumers who have had similar problems with their tv's to start a class action lawsuit against Sharp Electronics Corporation.

This report was posted on Ripoff Report on 10/23/2009 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sharp-electronics-corporation-sharp-usa/romeoville-illinois-60146/sharp-electronics-corporation-sharp-usa-faulty-lc45gx6u-lcd-tv-romeoville-illinois-513818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 General Comment

WHY , WHY

AUTHOR: jombi69 - (United States of America)

POSTED: Saturday, February 06, 2010

7500 dollars for a sharp 45 lcd ????? WOW !!!!!! , I am the current owner of some ocean front property in Arizona that i may be persuaded to sell for a price .. Call me .... Seriously , I have the 46e77  and it is a fine tv for 1000 . Wait for this led lcd crap to shake itself out and watch your old tvs for a little longer . These prices are just about down to where they ought to be NOW , finally .

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#1 Author of original report

Update

AUTHOR: Gregg - (USA)

POSTED: Monday, November 02, 2009

I have been in contact with the President of Sharp Electronics Michael Troetti who I emailed directly and he stated he will look into the matter and get back to me by Wednesday.  I do hope that he will resolve my issue in a positive manner before the problem is escalated any further.  I do hope that he stands behind their own products and is the pillar for Sharp to be proud of taking care of their customers otherwise they might not have any in the future including and especially me.

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