shell vacations they use their sampler packages to scam people northbrook, Illinois

Shell vacations used their sampler package to steal money from us.  THEY REFUSE to return my money or move the exp date on the vacation package so I could use it even throudgh i had payed more than half of a trip that now am obligated to lose because of money dificulties. I did not use any product or received anything from them I payed $900 and did not get one thing from them totally unfair. Even air lines have a way of crediting back their clients when they have to change the plane date. I have called and called to ask for my money back and all they do is ask me for more money so that maybe i can sell it to someone else, nothing is order or reserved for me and i still can't get my money back!!!