Complaint Review: Sheraton Yankee Clipper - Fort Lauderdale Florida
- Sheraton Yankee Clipper 1140 Seabreeze Blvd. (A1A) Fort Lauderdale, Florida U.S.A.
- Phone: 954-245-3812
- Web:
- Category: Hotel
Sheraton Yankee Clipper - Wausau Insurance ripoff dishonorable does not care about guests Fort Lauderdale Florida
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When checking into my hotel room, the bellboy dropped my laptop (it fell from the luggage cart) where he had it stacked on top of all the luggage. I ended up with a scratch on my screen from the fall. They have videotapes that substantiate the negligence and will not repair/replace my screen. I was assured the moment that it happened to not worry about it and I would be taken care of because the bell captain was sure the event would be on tape.
I filed a report with hotel security. I worked with the hotel staff and eventually General Manager James Pancallo. No one returned my calls. I called daily for weeks and finally got to talk to the GM, who said he referred the case to Wausau Insurance and Brenda Roberts, their Casualty Claim insurer. I went round and round with Ms. Roberts and Mr. Pancallo, and while they couldn't discount what happened, it was up to me to prove it.
What more did I need to do other than take testimonials from his employees, review video tape, recreate the accident, etc. ???? I expended tremendous effort and energy trying to get them to honor their promise and was unsuccessful. I visit Fort Lauderdale monthly for work and will never stay there again or at any Sheraton properties worldwide. I am also encouraging others who care about customer service to do the same.
Michael
Ada, Michigan
U.S.A.
This report was posted on Ripoff Report on 03/15/2005 06:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sheraton-yankee-clipper/fort-lauderdale-florida-33316/sheraton-yankee-clipper-wausau-insurance-ripoff-dishonorable-does-not-care-about-guests-135141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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