• Report: #1098132
Complaint Review:

Shiloh Inns

  • Submitted: Sat, November 09, 2013
  • Updated: Sat, November 09, 2013

  • Reported By: John — Bend Oregon
Shiloh Inns
13206 Highway 99 Vancouver, Washington USA

Shiloh Inns Shiloh Inn at Salmon Creek. Vancouver, WA and Shiloh Corporate Portland OR Electronic Theft Vancouver Washington

*Author of original report: I am aware of that option.

*General Comment: Bank....

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I stayed at the Shiloh Inn at Salmon Creek in Vancouver while working as a consultant in the area on the nights of October 29 and 30, 2013. I checked out on the 31st and paid my bill of $140 and change.

A couple of days later, Nov 1, to be precise, I was reviewing my business checking account and found two charges from Shiloh Inns, One for $300 and one for $320. Naturally I was shocked and immediately called the hotel where the clerk on duty had no anwers and put me on hold indefinitely waiting for the manager. I had to hang up and call back and was told that he was on the other line and would call me back as soon as he got off of that call.

He never called back, so I called Shiloh Corporate offices in Portland and was referred to Ingid in Customer Service. It took two or three calls and some persisitence with the person(s) answering the phones to get to Ingrid, who listened to my problem and said whe would investigate and call me back.

She did call back and when I asked if she had reversed the charges, she said that I should go to my bank and fill out a dispute form. I asked why she could not simply reverse the obviously erroneous charges and she replied that this would be quicker and that she would have the charges corrected in a day or two.

A week passed and again I was reviewing my bank account on Nov 8. Incredibly there were two additional charges totalling $620! No credits for the previous $620!

Back on the phone to Ingrid who would not answer and forced me to leave messages, I was persisitent until I finally got the CFO on the phone. He totally passed the buck to Shiloh's bank ( Chase ) and said that they made th mistake and would have to fix it.

I pointed out that I had no business with Chase Bank and that my problem was with Shiloh. Just pay me back the money you stole from my account and them settle up with Chase. He hung up on me.

Ingrid of Customer Service finally called me back after I threatened this report and told me that she had been assured that the reversal would happen that day and to go to my computer and check it out. I did, with her on the line and, of course, there is non reversal of charges, not on that day( Nov 8 ) or today.

I can only conclude that Shiloh Inns has a policy on passing blame onto other parties for convenience and that their customer service is non-existent to a point of fraud.

Shiloh Inns stole $1240 from my account and I want it back. Now!



This report was posted on Ripoff Report on 11/09/2013 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/shiloh-inns/vancouver-washington-98686/shiloh-inns-shiloh-inn-at-salmon-creek-vancouver-wa-and-shiloh-corporate-portland-or-el-1098132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

I am aware of that option.

AUTHOR: John - ()

Whoever is responding to my report should read it more closely. What you are suggesting as a course of action is exactly what Shiloh Inn told me to do when I was charged $620 the first time. I did go down and sign a dispute. As a result I recceived a "conditional" release of my funds which were mine in the first place, then I received a letter from the bank which states that the investigation is open until February at which time a decision will be made and the funds may be released permenantly to my account or I could lose them to Shiloh for whatever reason.

I am reluctant to file another claim when the party in the wrong only has to reverse the charge and pay me back without any conditions. That's the real BS of the deal.



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#2 General Comment


AUTHOR: Tyg - ()

 Your issue is easy to resolve. You go to your bank and disput the charges. It takes roughly two weeks for them to do a reversal normally. They have to investigate the issue to determine IF the monies should be put back or not. By going to the bank and disputing the charges, in person, you are showing them that there has been a mistake with YOUR money. If youre sitting around WAITING for them to do the right thing on YOUR timetable then you will always be disappointed. Be proactive and you will see better results.

And please before you start the whole "I shouldnt have too" BS line. Guess what, this is the REAL world. NOTHING IS FAIR!! So yes I agree you shouldnt have to, but if you want your money back then you HAVE to. To do ANYTHING other then EVERYTHING you can do to resolve this is to just let them screw you. So go to your bank and dispute the charges. Otherwise youre waiting for THEM to make it right.

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