ED Magedson – Founder
Showcase Honda1333 E. Camelback Rd Phoenix, Arizona USA
Showcase Honda Warranty Rip Off Phoenix Arizona
Although the sign on the car said $9,999 (I should have kept it), the purchase contract was written at $10,118. I wasn't going to complain about a little over hundred dollars. I was told by the sales person that the 6-month limited Bronze MPP coverage was provided in the purchase price. The Finance Manager later confirmed the 6-month "warranty" was standard. I told the finance rep that I would like the regular maintenance services covered as well. I was provided with the Bronze MPP brochure with "6 months, 6,000 miles powertrain" written on it, and give a copy of the Platinum Care Elite brochure, which I assumed was what the $1,430 charge in the service contract was for. Because it was late, and the finance rep was well versed in being engaging so I wouldn't pay close attention to ever document signed, I did not scrutinize the MPP contract I signed.
When I finally reviewed the paperwork, I was mortified that the only service contract was 6 months of Bronze coverage written at a staggering $1,430. I contacted the Showcase Honda finance department and let them know there must be a mistake. Common sense dictates that a 6-month limited warranty costing almost 15% of the car's purchase price is too outrageous to be correct. I was emailed the soft copy of everything, and indeed, the only service contract was for the Bronze MPP. I emailed back, and asked that the obvious error it be looked into. I did not receive a reply, so I showed up and met with the Finance Manager. He said he would have the deal pulled from off-site storage and that if there was an error, he would make it right.
I had to persist, then finally got a "upgraded" MPP warrant coverage policy that ended in 3 months. The finance admin agreed the price seem awful steep, and that she was sorry for the mishap. Given it was clear that Showcase Honda was not going to do anything, I canceled the policy to cut my losses and at least get a refund of $528. They only put a half-tank of gas in the car, which struck me as cheap, especially given the additional $119 tacked on to the $9,999 quoted price. And the passenger side windshield wiper was not the proper part as it is half the length of the other and does not adequately remove rain -- how f-tard is that? These annoyances are trivial in light of a $1,430 overcharge that is nearly 15% of the purchase price.
This report was posted on Ripoff Report on 07/30/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/showcase-honda/phoenix-arizona-85014/showcase-honda-warranty-rip-off-phoenix-arizona-1071470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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