• Report: #160237
Complaint Review:

SimpleEscapes - DealPass

  • Submitted: Mon, October 10, 2005
  • Updated: Mon, October 24, 2005

  • Reported By:hampton Iowa
SimpleEscapes - DealPass
simpleescapes.com Internet U.S.A.

SimpleEscapes - DealPass ripoff charged for a membership without my permission Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: They state they saw my report on line. They apologized for any misunderstanding and inconvenience, but..

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SimpleEscapes /DealPass is charging membership fees without people's consent or knowledge. I found this accidently going over my credit card statement. I called them and they said it came about through my purchasing from a company called The Company Store. I do buy from this company but have never heard of Simple Escapes/dealPass.They charged $149.00 to my card.

I called The Company Store and talked to an investgative person(so they said) and he told me that they had also charged me a fee for year 2004.I have reported this to my credit card company and it will be in dispute but I really don't see how I will get my money back. These people are good at what they do.Watch your credit card statements closely. I found Rip Off Report accidently also by typing in these company names. This site came up with several reports on them.

hampton, Iowa

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EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 10/10/2005 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/simpleescapes-dealpass/internet/simpleescapes-dealpass-ripoff-charged-for-a-membership-without-my-permission-internet-e-160237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

They state they saw my report on line. They apologized for any misunderstanding and inconvenience, but..

AUTHOR: Mary - (U.S.A.)

Update:I recieved a letter from Simple Escapes. They state they saw my report on line. They apologized for any misunderstanding and inconvenience,but maintain I ordered this membership because,HDI (Hanover Direct Inc.)told them so.HDI is the entity that gets the names and addresses to give to Simple Escapes.They say that HDI is responsible for all aspects of marketing,including obtaining a valid acceptance of their(Simple Escapes) offer and confirmation of the sale.They say that Simple Escapes only enrolls the consumer in the "Program" and sends the consumer the membership materials.They don't take responsibility for anything else.They said that I called HDI to place an order with HDI's "Company Store's" catalog.(The catalog I ordered from only says "The Company Store" on it) They also stated that HDI offered me a $50.00 US savings bond for trying the Simple Escapes program.If what HDI told them is true,and it was a confirmed deal by me, why didn't I get one?Why didn't I get any materials? The first charge for this was in Sept 2004.$ 96.00. Then $149.00 in Sept 2005. There was plenty of time between to get the materials to me. They say they directed HDI to credit my credit card the $149.00. It has been. I checked today.Aparently they won't return the $96.00.They say there was a 30 day period that I should have cancelled the "Program".FYI... other brands of HDI are.. Domestications, Silhouettes, Company Kids,International male, Undergear,Clearance World,Encore,Scandia Down.If Simple Escapes saw my report on this site they certainly saw the many other reports with it. I realize they probably get away with thousands of these so called deals but if we can catch up with them on a few, it's worth it...Mary
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