• Report: #1059123
Complaint Review:


  • Submitted: Fri, June 14, 2013
  • Updated: Fri, June 14, 2013

  • Reported By: Pete — Pasadena California
505a White Horse Pike atco, New Jersey USA

simply-phones.com simply-phones is a scam and they will refuse to port out your # atco New Jersey

*REBUTTAL Owner of company: Peter McHugh Is simply not telling the truth

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simply-phones.com, call trax pro and jailcalls.com in New Jersey are a scam and rip off companies all owned by "Brian." All the business are owned and operated by him directly under the impression that he is a large corporation when he is not. He is a one man operation.

I ported my local and 800 businesses numbers for my business Strategic Support Investigations to Simply-phones and switched providers immediately (within 48hours) before the lines began to port. The first time, I logged into the system I saw it was not what he sold it as and there was no technical support. Furthermore, there was no app for cell phones to control the phone service like he said there was.

When I cancelled services I asked for a refund and to stop the port of my numbers since I didn't render any services and his services were not what they were sold as. Brian refused to issue a refund and demand that I pay him more money and if I didn't, he wouldn't release the port on my numbers. I have the emails to prove it! He then kept my phone numbers off line for over two weeks costing my company thousands of dollas in lost business. He didn't release my numbers back to my current provider until I filed a complaint with the Federal Communications Commission. I also charged back what he charged me because a refund was more than justified especially since no services were ever rendered and he put my phones lines out of commission for weeks.

BUYER BEWARE, this guy and his companies are crooks and are now under investigation by the FCC for hoarding and warehousing numbers illegally. If you have been a victim of simply-phones.com, call trax pro or jailcalls.com contact my firm, Strategic Support Investigations at 866-428-4909. I will help you get your money back from these illegtiamate companies. A class action lawsuit is well warranted. They also have an F rating from Better Business Bureau. 

"Brian" even had the nerve to post a negative review about my company, Strategic Support Investigations on Ripoff Report and call me a theif because I charged back my credit card and was granted a refund from the credit card company. Obvisously, I wouldn't have been given a refund if I should have been charged for the NON-SERVICE. Furthermore, this site is for victims of businesses' illegitimate practices, which is what my firm and I were, NOT HIS. For his illegitmate slander on this site and others, I had to send him a Cease and Desist order.   

It should also be noted that all of "Brain's" business are unlisted and that they are NOT registered Telecommunication providers. They are resellers of another carriers services acting without the proper licensing to sell Telecommunication services.

I am investigating his true identity and will be posting his information once I obtain it so if there are any other victims out there, you will know who to sue!.      

This report was posted on Ripoff Report on 06/14/2013 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/simply-phonescom/atco-new-jersey-08004/simply-phonescom-simply-phones-is-a-scam-and-they-will-refuse-to-port-out-your-atco-n-1059123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Peter McHugh Is simply not telling the truth

AUTHOR: Call Trax Pro - ()

If only this person was telling the truth! In fact, I will go paragraph by paragraph and what Peter forgets is, I HAVE DOCUMENTARY eveidence to show he is clearly a liar and a thief. So let me begin!

Peter has SIGNED two pages of authorizing documents to have his numbers ported. It takes up to 30 days for any phone company to get the numbers ported by request. His took 5 days in total....

Technical support! We have a ticket system in place for ANY support issue and Peter filed two (2) different tickets so, this is a blatant lie....

APP for Andriod and Iphones is working andh as been working since day one of our site going live. He just did not use the QRcode reader to install it. It is so easy to put in, a five year old could do it. Peter McHugh is acting like a four year old so.....

Brian did not issue a refund and that is the truth! Because we did our job and we issued working telecom services. Are we supposed to absorb this cost and the port fees all so he can go back to the original company he left by demanding a LOWER rate from them? Peter simply played us against them for a lower rate by $12 dollars! This man is simply a con artist and so is his company "Strategic Support Investigations".

You as the consumer can go to the FCC and see for yourself if we are under any type of investigation! Peter McHugh simply is lying about that because you need to violate the law to even get a complaint and we have not violated ANYTHING!

Brian posted a review on rip off report... TRUE!!! Warning the public about how Peter McHugh acts in my opinion is perfectly LEGAL! Now Peter wants to threaten legal action. He threatens to sue for this or that.... I have clearly told him to PLEASE FILE as soon as possible! I want to hear a Judge tell Peter to shut up, sit down, and then get fined for hasrassing law suits! The problem is Peter cannot afford the filing fees....

Peter McHugh now is the authority of what licenses I have and do not have. He does not even know what a CORES registration is but, I will leave that alone....


IF YOU WANT HIGH QUALITY BUSINESS PHONE SYSTEMS AND SERVICES, PLEASE GIVE US A CALL AT www.simply-phones.com and you will be given an extra 10% off for mentionaing this report!

Show Peter McHugh how you save money with a high quality provider who gives more than any other!

Our direct number to our ATCO, NJ office is 856-306-5050

We stand behind every sytem, phone, or service we offer 100%!!!!


Brian P.

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