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Report: #209733

Complaint Review: Siobhan Hanes - Norton Kansas

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  • Reported By: Milledgeville Georgia
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  • Siobhan Hanes 102 E. Washington St Norton, Kansas U.S.A.

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My experience began July 28, 2006. The seller was then "route36collectibles" who is now listed as "almenastreaures" in EBAY. For some reason, he changed the name of the business after I filed with the Dispute Counsel on Ebay.

I won this auction on July 27, 2006 at almost 5 PM; so, I sent a money order for $205.25 on July 28, 2006.

I received a personal email (not through EBAY) on July 31, 2006 from the seller stating that his "store" and apartment had burned down; so, he asked me not to send the money order. This was conveniently four days after I sent the money order.

I simply asked the seller to send the money order back. After requesting a refund of some kind, I never again heard from the seller.

Until I opened a dispute in Ebay for item not received, which seemed to be the only way I could publicly, within Ebay, report the seller besides the negative feedback that I left after no response.

The seller said that he had not had ANY INTERNET ACCESS since the fire, which is why he had not responded until that point. (Note: I received an earlier email from the seller supposedly right after the fire about the fire itself.)

I was repeatedly advised by the seller to cancel the money order.

I repeatedly explained the protocol for a lost and stolen money order claim with the US Postal Service to the seller, which will not allow for cancelation until 30 days after the money order was purchased--which then takes another 30 days to process (60 days total).

I get no refund from the US Postal Service if the money order is cashed. I explained all of this. Then, I said that I would be left with no choice but to take this to an attorney.

I was called a FOOL, IDIOT, UNKIND & IMPATIENT. The seller was very uncooperative, unprofessional, and rude outside of Ebay (in personal email).

However, they appeared polite in the Ebay Dispute. I did post excerpts of the combative and insulting emails from the seller in the Ebay Dispute Forum.

However, I am VERY UNSATISFIED with the lack of action on Ebay's part thus far. The seller has received numerous negative feedback--where he calls the buyer an IDIOT and LIAR, etc. Somehow this behavior has been tolerated on Ebay.

The seller sent another personal email on the August 11,2006 stating that he sent the money order back to me, which I never received. However, the seller would not address this concern in the Ebay dispute forum.

Rather he stated: "This money order was never cashed and has not cleared" and "This money order was not cashed. Please check your records".

This is the only solution that I have been offered besides telling me to cancel the money order after it was clear that was not possible.

This seller had LIED to me. This seller has INSULTED me. The seller has been MANIPULATIVE, DISRESPECTFUL, UNETHICAL, and UNPROFESSIONAL.

I have been a member of the EBAY community for years; however, I have never experienced such BEHAVIOR.

I am still trying to get this $205.25 back. What can I do to protect myself and others from this?

Ebay needs to stop people like this--rather than protect them. There must be real consequences for these actions rather than the VICTIM being called names and put through further frustration and suffering.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Davi
Milledgeville, Georgia
U.S.A.

This report was posted on Ripoff Report on 09/06/2006 11:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/siobhan-hanes/norton-kansas-67654/siobbhan-hanes-almenastreasures-route36collectibles-ebay-seller-ebay-fraud-unprofessiona-209733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
3Employee/Owner

#7 REBUTTAL Owner of company

WAY OVER A YEAR LATER...SHE RECEIVED HER MONEY FROM THE POST OFFICE AS SHE WAS TOLD SHE WOULD BE!

AUTHOR: Siobhan - (U.S.A.)

POSTED: Monday, December 03, 2007

Fact; This person has not been truthful and has gone out of her way trying to damage and defame me! She left out vital information. Trying all the while to insinuate dishonesty when there was none. Insinuating I changed the name AFTER she filed some report! Why did I change the name?? The fact that Route 36 Antiques was burned to the ground on July 24 and no longer existed and we were forced to move to an old farm house in Almena is the actual reason why.

Fact; The reason she was sent a personal email to not send the money order was because we had to use the public library (only place in Norton) to send an email since our computers were burned up in the fire that took out 2/3 of a block in downtown Norton's business district. There was nothing "convenient" about it and we had no way of knowing she sent the money order since we never rec. any mail (no building to deliver it to) for weeks!

Fact; She tried to insinuate we only responded AFTER she filed a claim. This was not the truth. We responded from the library and the fact is that I made an error telling her I sent her money order back. The fact also remains she was sent another email telling her that I made the error thinking she was someone else who also purchased an item and I did in fact mail THAT money order back. Read my feedbacks in ebay following the fire. Easy to see who is telling the truth!

Fact; this person sent demanding and hostile emails initially because there was no immediate response for several days! Why has she not submitted THOSE emails?
Or the emails explaining the error that was made in telling her that we sent a money order back that in reality was never received because it was never picked up from the post office!

Fact; This person received a full refund from the post office only because the money order WAS NEVER CASHED! HELLO?!

Fact; Her own "diligent" effort as she put it got her the refund. No real cooperation or assitance from the Hanes? Hmmm, the only thing we WERE able to do, we did. That was NOT cash any money orders from people who purchased items that were consumed. What more was there for us to do? We contacted everyone as soon as we could.

Fact; A year and 4 months later we are still living in a 2 bedroom farmhouse with no heat in December in Kansas! Not one cent from the Archery Club who claim they had no insurance and still having to endure this rediculous blog for doing nothing other than being a victim or a horrendous fire that consumed everythintg we had including our home, business and both means of income in one day!

Fact; if this person was decent at all she would have this removed!

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#6 Author of original report

Almost a year later...

AUTHOR: Davi - (U.S.A.)

POSTED: Sunday, June 03, 2007

You Won eBay Item: $3995 GIANT DIAMOND COGNAC CITRINE 14K WG RING 95% OFF (Item URL: http://cm.ebay.com/cm/ck/1065-29392-2357-0?uid=34587148&site=0&ver=EOIBSA080805&lk=URL&Item=160010460453
Sale Date: Thursday, Jul 27, 2006, 16:57:30 PDT

I still have proof of all correspondence, electronic and hard copy, regarding the transaction and events, which seem to have been twisted. I will update with this information if necessary.

I did get a refund after diligently seeking it for some time. The refund was from the US postal service; and, I have not responded to any correspondence because I filed this report prior to attaining a refund and this refund was attained with absolutely no real cooperation or assistance from Hanes. I am a busy mother and nurse. I have tried to put this all behind me. I was told that the money order was sent back to me, which I never received--"You will be greatly relieved to know that your precious money order for your 205 bucks has been sent back to you. 12 Aug 2006 02:35:12 -0000" When I first heard of the fire, this was my initial response:

"I am truly sorry for your loss. I sent the money order Friday, July 28. It should arrive shortly in a US postal money order. I assume it can be returned and cashed. please let me know. Thank you. Mon, 31 Jul 2006 07:17:41 -0700"

Does that sound threatening and rude?

I did not feel that I should waste any more valuable time on this situation, which is another reason why I have not responded. However, this individual is apparently so misguided that I have been taken to be a man and apparently deemed to have committed some form of misconduct worthy of being sued for fraud and slander, which happens to be the latest correspondence that I have received from this Ebay seller almost a year later.

Again, there is more to this story and I still have the documentation to clearly illustrate this.

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#5 Author of original report

Almost a year later...

AUTHOR: Davi - (U.S.A.)

POSTED: Sunday, June 03, 2007

You Won eBay Item: $3995 GIANT DIAMOND COGNAC CITRINE 14K WG RING 95% OFF (Item URL: http://cm.ebay.com/cm/ck/1065-29392-2357-0?uid=34587148&site=0&ver=EOIBSA080805&lk=URL&Item=160010460453
Sale Date: Thursday, Jul 27, 2006, 16:57:30 PDT

I still have proof of all correspondence, electronic and hard copy, regarding the transaction and events, which seem to have been twisted. I will update with this information if necessary.

I did get a refund after diligently seeking it for some time. The refund was from the US postal service; and, I have not responded to any correspondence because I filed this report prior to attaining a refund and this refund was attained with absolutely no real cooperation or assistance from Hanes. I am a busy mother and nurse. I have tried to put this all behind me. I was told that the money order was sent back to me, which I never received--"You will be greatly relieved to know that your precious money order for your 205 bucks has been sent back to you. 12 Aug 2006 02:35:12 -0000" When I first heard of the fire, this was my initial response:

"I am truly sorry for your loss. I sent the money order Friday, July 28. It should arrive shortly in a US postal money order. I assume it can be returned and cashed. please let me know. Thank you. Mon, 31 Jul 2006 07:17:41 -0700"

Does that sound threatening and rude?

I did not feel that I should waste any more valuable time on this situation, which is another reason why I have not responded. However, this individual is apparently so misguided that I have been taken to be a man and apparently deemed to have committed some form of misconduct worthy of being sued for fraud and slander, which happens to be the latest correspondence that I have received from this Ebay seller almost a year later.

Again, there is more to this story and I still have the documentation to clearly illustrate this.

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#4 Author of original report

Almost a year later...

AUTHOR: Davi - (U.S.A.)

POSTED: Sunday, June 03, 2007

You Won eBay Item: $3995 GIANT DIAMOND COGNAC CITRINE 14K WG RING 95% OFF (Item URL: http://cm.ebay.com/cm/ck/1065-29392-2357-0?uid=34587148&site=0&ver=EOIBSA080805&lk=URL&Item=160010460453
Sale Date: Thursday, Jul 27, 2006, 16:57:30 PDT

I still have proof of all correspondence, electronic and hard copy, regarding the transaction and events, which seem to have been twisted. I will update with this information if necessary.

I did get a refund after diligently seeking it for some time. The refund was from the US postal service; and, I have not responded to any correspondence because I filed this report prior to attaining a refund and this refund was attained with absolutely no real cooperation or assistance from Hanes. I am a busy mother and nurse. I have tried to put this all behind me. I was told that the money order was sent back to me, which I never received--"You will be greatly relieved to know that your precious money order for your 205 bucks has been sent back to you. 12 Aug 2006 02:35:12 -0000" When I first heard of the fire, this was my initial response:

"I am truly sorry for your loss. I sent the money order Friday, July 28. It should arrive shortly in a US postal money order. I assume it can be returned and cashed. please let me know. Thank you. Mon, 31 Jul 2006 07:17:41 -0700"

Does that sound threatening and rude?

I did not feel that I should waste any more valuable time on this situation, which is another reason why I have not responded. However, this individual is apparently so misguided that I have been taken to be a man and apparently deemed to have committed some form of misconduct worthy of being sued for fraud and slander, which happens to be the latest correspondence that I have received from this Ebay seller almost a year later.

Again, there is more to this story and I still have the documentation to clearly illustrate this.

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#3 REBUTTAL Owner of company

UPDATE MAY 20,2007 ALMOST A YEAR LATER!

AUTHOR: Siobhan - (U.S.A.)

POSTED: Sunday, May 20, 2007

This Davi failed to mention that the very first time he emailed me he was rude, hostile, and threatening! The first email came only days after he mailed his money order and he was threatening that if I did not respond IMMEDIATLY AND REFUND HIS MONEY INSTANTLY!!! he was going to do this and that! The ladies ring auction that he won, ended 3 days after the fire. I had no way of getting in and telling people "please do not bid on my items as I no longer have a store, home, or contents. This was due to the fact that my computer was incinerated along with everything else and I live in Norton KS. No Walmart, no nothing!

Apart from scrambling around to find a place to sleep for ourselves and our 8 yr old son and wondering what to do now that the Archery club next door burned down everything we had as well as removing both means of our income in one afternoon, you could say we were pre-occupied with more important things than his trite money order and nasty emails. He stated he emailed me after the auction and got no respone, yet he then decided for some strange reason to mail his money order at that point?

He wrote in his blog that I "conveniently" changed the name of my ebay store implying it was in some way to hide my identity! Route36 is now a park! There is nothing there. When I did finally go into the library to email people and at once refunded any payments through Paypal, I was shocked and horrified to see his many rude and threatening emails for the first time! I did keep apologizing to him and tried to explain our situation and told him that his money order was received and immediatley returned. Alas this was an error on my part as the money order was from another customer which she received in 2 days. We never at any time received his money order and this could have been due to the scuffle with our mail by the post office and we were not sure where we were going to live.

The address Davi put into this blog (which is against the policy) but he did it anyway, is of our farm in Almena which is still in a gutted state and we were unable to move into it. The Archery Club had no insurance and consequently we do not have any money to finish the renovations. We are staying here in the Chapel on the Hill church and have since changed the name of my ebay store to Chapelonahill. This was as close as I could get. I will not lower myself to his level by placing his full name and phone number and address in here as he did to me. This poor buyer has in fact been all the things he claimed I was! MANIPULATIVE, DISRESPECTFUL, UNETHICAL, and UNPROFESSIONAL lest not forget, rude and very threatening!

He has not responded despite my several attempts to ask him to either remove this blog or tell the truth that in fact he received his money order money back from the post office. I did not commit and fraud, or "rip him off" as he has stated. I did in fact call him a fool and anyone can see in my feedback that I did say he is unkind and impatient. The truth speaks for itself. I will not lower myself to the depths of his level by repeating all the many hateful rude threatening things he stated prior to any comments from me. I am infinitely better and the truth sets me free! I have a lawyer Mr. John Bird who will be handling this from now on. I really do not appreciate the fact that if someone types my name in they are brought to this site and this hateful persons false accusations.

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#2 REBUTTAL Owner of company

Owner

AUTHOR: Lee - (U.S.A.)

POSTED: Tuesday, September 19, 2006

We had a 13700sqft Antique Mall in Norton Kansas until July 2006 when the building next door caught on fire. We were closed, but there working on adding more inventory to the shelves and pricing items when the fire broke out. To our surprise our local fire department got the fire next door under control and completely out but failed to realize that it had caught our roof on fire. Then to our surprise our whole building was overtaken by flames and stayed that way until the west wall fell into the street and the flames were shooting out the front windows about 80 feet in the air.

We did not even have time to get the money out of the cash register, the keys to our vehicals, my wife's purse, wallet, cell phone, not to mention we lived in the building as well so everything we owned and treasured went up in smoke.

You say conviently we sent you an email 4 days after you mailed the money order. There was nothing convient about this whole situation. We lost our residence, our business and all the means of making a living in one afternoon. How can you say there is anything convient about that? The money orders and checks we received after the fire and our mail was finally forwarded to our new address since there was not a building on Washington Street, Norton, Kansas anymore were put in envelopes and sent back to the senders. If it was not received I am sorry, but as you have stated you have the serial number and can track it and see that it was not cashed, and file for a refund of your money.

Again, YOU did not receive the item because it burned in the fire not because we failed in some way to send it to you. This was an act of God, not something on our part. You have entered all kinds of claims against us, but only you have the ability to get your money back. We do not have the ability to make the ring re-appear from the burned rubble. I would rather have sent out the item to you if it had not been burned, but that is not how it happened.

Since all this has happened our internet has been down, we have been moving, our laptop's hard drive crashed and was just fixed by a Sony Authorized repair person less than 45 minutes ago after replacing the hard drive and reloading the system, hence we lost all data on the computer.

You are posting lies and hatered things about us and our business on websites. This is defemation of charachter. We have also been on Ebay for years and have a awesome track record and are ebay power sellers. http://www.ripoffreport.com/reports/ripoff209733.htm We changed the name of our back to Almena's Treasures because Route 36 Collectibles is no more and we have a building in Almena that will one day be our antique mall again.

Again provide the moneyorder serial number to it can be verified that it has not been cashed. I can not cash what I do not have. Again as you stated you received an email before the auction ended so why did you send an money order anyway?

We have been insulted and accussed of not sending the items because they went too cheap. We were then accused of lying about our building burning down. All you had to do is do a search and it is readily availble for viewing on the web. Here is a link about the fire http://www.nebraska.tv/home/3423826.html

Have a heart, take everything you own and value that have been passed down generation, toss in your way of making a living and toss a gallon of gas on it and light it on fire. There are more pressing things to deal with and getting a phantom money order back to someone that was not nice from the beginning. It has been over 30 days since the fire and we do not have your money order and it will not be cashed by us, so you need to follow through with getting your claim filed for getting your money back.

There was no fraud, or misrepresentation of anything and no claim should have been filed with ebay, the BBB, or your slandering web blog.

Sincerly,
Leroy Hanes
Owner of Route 36 Collectibles

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#1 Author of original report

EBAY Store--Siobhan Hanes-- CHAPELONHILL

AUTHOR: Davi - (U.S.A.)

POSTED: Thursday, September 07, 2006

I have filed a complaint with the Better Business Bureau of Southeast, Central and Western Kansas. I have also filed a report with IC3. Also, the name of the Ebay store is Chapelonhill.

I would also like to update the recipient of my complaint's contact info:

Siobhan Hanes
R R # 1 BOX 9
ALMENA, KS 676622
United States
(785) 669-2100

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