Report: #821318

Complaint Review: Sirius XM Customer Care

  • Submitted: Wed, January 11, 2012
  • Updated: Wed, January 11, 2012
  • Reported By: upgremlin — Kincheloe Michigan United States of America
  • Sirius XM Customer Care
    1221 Avenue of the Americas, 37th Floor
    New York, New York
    United States of America

Sirius XM Customer Care Service cancellation New York, New York

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Sirius XM radio is deliberately obstructing customers who wish to cancel their service.  The service agreement states that only telephone calls to cancel service are accepted.  However, that is not a viable option as the hold time is atrocious.  Moreover, if one happens to reach a live representative, the telephone call is only an oral agreement that is not provable later.  Many customers have reported calling in their cancellation order only to discover later that they are still being billed for service.  They are told that "there is no record of their calling in to cancel service."

Email requests to cancel are rejected.  Requests mailed through the US Mail are equally "lost."  Meanwhile, Sirius XM continues to bill and accrue charges on these unwanted accounts.  They continue to bill for subscription renewals even after being told not to renew in writing (since telephone calls do not work with them either).

These practices amount to unauthorized billing and, effectually, theft.  The company has the audacity of referring "unpaid" accounts to collection agencies to procure payment for unwanted service.  The likelihood is that they are damaging the credit rating of customers on top of taking their money without authorization.

The company has had financial difficulties, so the likelihood is that these accounts are being forcibly retained in order to misrepresent the company's financial condition to investors. I have filed complaints with the FCC, my state attorney general and my US Senator.   I would like reimbursement for all that they have charged me without my consent.  I would like new regulations, if necessary, in effect to improve the cancellation process for customers. 

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This report was posted on Ripoff Report on 01/11/2012 03:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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