Sisters of the Light Fraudulant Love Spell, Internet

I recently ordered a spell from a group called "Sisters of the Light."  Their website is sistersofthelight.com.  First of all, I have to say that they are very unprofessional.  Their website "guarantees" results and that they will take your case on a personal level.  Second, the communication between them and the consumer really sucks.  I have tried to communicate with them several times, but to no avail.  I realize that when you use services such as these, you take things in your own hands, but this site offers a guarantee that if you are not happy, they will refund your money or have another "sister" perform your spell for you.  I will not only be filing a complaint here, but I will also be filing a complaint with BBB.  These individuals should be ashamed of themselves for ripping off people who are putting their trust in them.