On July 17, 2009, my husband David and I were visiting the Napa Valley area and took our 6 year old daughter to Six Flags Discovery Kingdom Park. When we went to purchase our tickets for the day, the cashier asked us if we wanted to upgrade to an annual pass. We said No thank you since we lived out of town and would not be able to return to Discovery Kingdom. The Cashier said that we could use the passes at any Six Flags Park. My husband and I asked if we could use the annual passes at Hurricane Harbor too? She said yes you can. So we purchased the annual passes to be able to go to Hurricane Harbor near our home. Then we asked what are the block-out dates on the annual passes and the ticket cashier said just ask at the area where we take our photos for the annual passes. So we entered the park and got our photos taken. We asked about the block-out dates and they said there aren't any. We then asked about Hurricane Harbor. That is when the lady taking our photo said we can't use our passes at Hurricane Harbor. We were shocked since we were just told that they could be used at Hurricane Harbor. I said we would need to change our tickets back to the day park pass since we can't use them for Hurricane Harbor we don't want the annual passes. They directed me to Guest Relations. I told my Husband to take our daughter to the kid's rides and wait for me and I went to Guest relations to explain what had happened. At guest relations they said they can't give any refunds. I said I don't want a refund I just don't want the annual pass I want the Day Pass. I just wanted to downgrade back to the day pass. I then asked to speak to a Supervisor. Next I spoke with a lady named Marilyn. I explained what happened and I showed her my receipt (we also paid CASH - Big mistake). I told her we did not want a full refund we just wanted to be refunded for the annual pass upgrade we paid for. She took my information and then asked me to go into the park for the day and come see her at the end of the day. She said she would talk to the cashier and do some other checking. At the end of the day I went back to speak with Marilyn at the Guest relations. This time she said I thought you resolved this already when you spoke with William'? I said I never spoke with William She kept insisting I spoke with William earlier in the day. I kept telling her I was in the park all day with my family. She said you are J***** P**** right? I said yes. She said you live in Colorado right? I said No I live in California near Los Angeles. She then said well I looked you up in our Computer and you tried something at Magic Mountain with your annual pass. I said I don't have an annual pass at Magic Mountain. She said she spoke with her cashier who said she did not tell us that we could use our passes at Hurricane Harbor ( Flat out Lie). Marilyn then accused me of trying to commit fraud. I asked her to please let me talk to William who claims he spoke with me earlier that day. She refused to get him; she would not let me show her ID to prove I was NOT from Colorado and that I live in Southern California. At this point I was really confused. This went on for a few more minutes then Marilyn. Stopped talking to me and she said I'm done with you and left. She refused to come back at talk to me anymore. This experience was very traumatic for me, my husband and young daughter. We spent
$59.99 x 3 passes plus $1.54 city fee x 3 totaling =$184.59. We only wanted day passes which were $29.99 each with a coupon x3 totaling = $89.87. We should have been refunded $94.72. Small peanuts to a big company like this.
It's terrible to have their employee accuse me and my family of fraud and this is not the way to treat a customer. I never wanted a full refund just a partial refund for the annual pass upgrade. I filed a formal Complaint with the BBB against Six Flags. I did e-mail some managers at the park. I got a call from one, but he refused to give me a refund. He offered to have me pay $20 more per ticket to upgrade to hurricane harbor passes. I said NO Way I'm done. I'm thinking of small claims court on principle now. Beware of tickets you buy you won't get a refund.
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