Report: #476496

Complaint Review: Six Flags Discovery Kingdom (All Six Flags Theme Parks)

  • Submitted: Tue, August 04, 2009
  • Updated: Sat, February 04, 2012
  • Reported By: Lancaster California
  • Six Flags Discovery Kingdom (All Six Flags Theme Parks)
    Vallejo, California

Six Flags Discovery Kingdom (All Six Flags Theme Parks) Six Flags Steals your money by lying about ticket sales and refuses to give refundsSix Flags Discovery Kingdom (All Six Flags theme parks) Vallejo California

*Consumer Comment: savings on passes

*General Comment: Do research first

*General Comment: Sadly no grounds for refunds

Show customers why they should trust your business over your competitors...

On July 17, 2009, my husband David and I were visiting the Napa Valley area and took our 6 year old daughter to Six Flags Discovery Kingdom Park. When we went to purchase our tickets for the day, the cashier asked us if we wanted to upgrade to an annual pass. We said No thank you since we lived out of town and would not be able to return to Discovery Kingdom. The Cashier said that we could use the passes at any Six Flags Park. My husband and I asked if we could use the annual passes at Hurricane Harbor too? She said yes you can. So we purchased the annual passes to be able to go to Hurricane Harbor near our home. Then we asked what are the block-out dates on the annual passes and the ticket cashier said just ask at the area where we take our photos for the annual passes. So we entered the park and got our photos taken. We asked about the block-out dates and they said there aren't any. We then asked about Hurricane Harbor. That is when the lady taking our photo said we can't use our passes at Hurricane Harbor. We were shocked since we were just told that they could be used at Hurricane Harbor. I said we would need to change our tickets back to the day park pass since we can't use them for Hurricane Harbor we don't want the annual passes. They directed me to Guest Relations. I told my Husband to take our daughter to the kid's rides and wait for me and I went to Guest relations to explain what had happened. At guest relations they said they can't give any refunds. I said I don't want a refund I just don't want the annual pass I want the Day Pass. I just wanted to downgrade back to the day pass. I then asked to speak to a Supervisor. Next I spoke with a lady named Marilyn. I explained what happened and I showed her my receipt (we also paid CASH - Big mistake). I told her we did not want a full refund we just wanted to be refunded for the annual pass upgrade we paid for. She took my information and then asked me to go into the park for the day and come see her at the end of the day. She said she would talk to the cashier and do some other checking. At the end of the day I went back to speak with Marilyn at the Guest relations. This time she said I thought you resolved this already when you spoke with William'? I said I never spoke with William She kept insisting I spoke with William earlier in the day. I kept telling her I was in the park all day with my family. She said you are J***** P**** right? I said yes. She said you live in Colorado right? I said No I live in California near Los Angeles. She then said well I looked you up in our Computer and you tried something at Magic Mountain with your annual pass. I said I don't have an annual pass at Magic Mountain. She said she spoke with her cashier who said she did not tell us that we could use our passes at Hurricane Harbor ( Flat out Lie). Marilyn then accused me of trying to commit fraud. I asked her to please let me talk to William who claims he spoke with me earlier that day. She refused to get him; she would not let me show her ID to prove I was NOT from Colorado and that I live in Southern California. At this point I was really confused. This went on for a few more minutes then Marilyn. Stopped talking to me and she said I'm done with you and left. She refused to come back at talk to me anymore. This experience was very traumatic for me, my husband and young daughter. We spent

$59.99 x 3 passes plus $1.54 city fee x 3 totaling =$184.59. We only wanted day passes which were $29.99 each with a coupon x3 totaling = $89.87. We should have been refunded $94.72. Small peanuts to a big company like this.

It's terrible to have their employee accuse me and my family of fraud and this is not the way to treat a customer. I never wanted a full refund just a partial refund for the annual pass upgrade. I filed a formal Complaint with the BBB against Six Flags. I did e-mail some managers at the park. I got a call from one, but he refused to give me a refund. He offered to have me pay $20 more per ticket to upgrade to hurricane harbor passes. I said NO Way I'm done. I'm thinking of small claims court on principle now. Beware of tickets you buy you won't get a refund.

Lancaster, California
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This report was posted on Ripoff Report on 08/04/2009 10:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

savings on passes

AUTHOR: NonYa! - (USA)


It's this simple...

you spent $30 more for your passes (excluding Hurricane Harbor). Then you were offered a $20/ea. upgrade from that $59.99 each (+ city fee), for a total of $50 extra. The price for each pass which includes Hurricane Harbor, is $149.99 + city fee. Now that, according to my calculations, is a $70 savings.

$70 saved vs $50 extra spent...??? really???

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#2 General Comment

Do research first

AUTHOR: JB3170 - (United States of America)

If you would have just simply done your research on the Six Flags passes, you would've have seen that they are NOT good at Hurriance Harbor. As the first person to comment said, never take the word of the person at the ticket counter. Even if what they said was true, you have no way of proving it. And I'm sorry, but how again was this experience traumatic in anyway??
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#3 General Comment

Sadly no grounds for refunds

AUTHOR: Fire2box - (United States of America)

I think it sucks they wouldn't refund the money but I think since 2008 or 2009 the season passes for six flags are never valid at their water parks and it says this on the fine print which isn't terribly small like most. I also would never exect six flags to grant a refund at all unless you buy a defective item from them.. Like a stuffed animal that's missing sitching and fluff is falling out and you got the receipt from the same day.

But really, never take the word of a ticket counter worker. Their job's aren't fun at all and they really just want to keep the lives moving and they like any other salesmen will say pretty much anything to get you to buy a higher priced item.

That said, if your able to go at least twice, like the park('s) the season passes are very much worth it. The way they make money of season pass holders is to they and get them to buy all the crap they don't need. Such as the carnival games and food... thank god they got a season parking pass for 45 bucks, since paying 15 bucks for parking each time would suck and would not be worth the money at all.

Though I think the season parking pass is only good at the park it's bought at. So I won't be suprised when me or my dad have to pay for parking at Magic Mountain this summer when we visit family in LA. 
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