I am retired and started to travel across America and join Choice Hotels program. Upon my second stay I pulled off hwy in Gallup New Mexico in Nov 2012 only to find out that Comfort Inn Sts had more restrictions on pet policy that was not listed on line. I had to really push the clerk to recomend a inn that took pets! Finally she called the Sleep Inn ( which is a Choice Hotel Group also) and was sent next door. I checked in and presented my Choice Hotel card. after 10 min s I returned to desk and gave them the keys back (the rm was dirty,worned out, smelled , etc) I told the desk clerk to cxl rm it was 2pm in the afternoon and walk to the La Quinta Inn also next door and checked In to a new upgraded rm. I checked my bank statement and found out I was Charged 90.00!!I thought this must of been some mistake.so called Sleep Inn..to find out no manger around and also called Choice hotels.After no response from either I called Sleep Inn again and was told by a desk clerk the the manager is keeping my money. I voice a complaint with Choice ( since they are the one who sent me their) after over a week ,,Choice says that the hotel is not responding figures) I cannot believe this company reaction!I consider this fruad on Credit Card!Chioice Hotels is not willing to help at all ..gave me the run around and I asked to speak with a manager not available..Would you trust these people? or stayed and be RIPOFF!!Dan from Michigan
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