Sleepy's/Barbara Robert Poor customer service new york, New York

After going into the Sleepy's store and placing an order for over $3400 I was promised by Robert/Barbra that they got permission to give me a free tempur-pedic pillow. I spend a lot of money there and they called the manager who approved of this pillow.  When I had my order delivered, 2 box springs, mattress and the wrong mattress pad I was told that no pillow was in the delivery.  I called Barbra about 10 times over the last few weeks who told me that she was on top of this and I would definitely going to get this pillow.  She has not called.  I am tired of having to call her to complain and be told she is taking care of this.  I got my mattress in a few days.  How hard is to get a pillow in 3 weeks!  This is just uncalled for.  I want her reported and I want my pillow or I am going to return my $3400 order.