Slotnick Signs Sloppy work and even sloppier excuses for the sloppy work New Paltz New York

 I am the treasurer of a local small town non profit organization that depends on donations to exist. We hired Slotnick Signs to build a very simple interchangeable letter sign that is constructed from laminated plywood with plastic tracks to hold the letters in place. On January 12, 2013 the entire letter board was replaced with a new board and tracks. The cost was an astounding $665.00. Remember, we're talking about a piece of laminated plywood that is about 5' X 4' with some plastic tracks screwed into it. Well here we are a little over a year later and the tracks have cracked and warped and the letters fall off the minute you try to install them. So we call this guy in and he says "well we had a severe winter, but no one else I know had a problem". Then he follows up with "you guys always take the cheap route" even though we were never offered a good, better, best option. So he proceeds to write a proposal to replace the entire sign again at his reduced rate of $270.00 and says the manufacturer is warrantying the tracks on one side only, and he is replacing the board for free. So four tracks cost $270.00?? Instead of stepping up and replacing the shotty crap he built a year ago, this man decides to further take advantage of a non profit organization by ripping them off even further. To date we have spent $2,206.63 repairing and replacing what amounts to a laminated piece of plywood with some plastic tracks screwed to it. But it gets even better. So now that I've made the rest of the board of directors aware of this guy's pathetic credibility, he tries to undermine me by suggesting to the board that I be put in a less public place, whatever that means. It seems that the truth hurts this guy so badly that he needs to try and convince the other board members that it's me and not really his crappy craftsmanship even while his sign literally disintegrates in front of his eyes. Do yourselves a favor when shopping for truck lettering, signs of any kind, or whatever this guy offers, and pass him right on by. You won't find yourself in our predicament if you do. This guy's credibility went down the toilet with yesterday's lunch. He makes excuse after excuse and clouds the issue at hand, that his works sucks, period. And when it comes to making things right, good luck with this thief.