Report: #1035939

Complaint Review: Slumberland Furniture

  • Submitted: Mon, March 18, 2013
  • Updated: Tue, March 19, 2013
  • Reported By: Todd — Burlington Iowa
  • Slumberland Furniture
    3150 Agency Street
    Burlington, Iowa
    United States of America

Slumberland Furniture FRAUD, FAKE WARRANTY, LIARS, JUNK FURNITURE Burlington, Iowa

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I went to purchase a Lay Z Boy recliner from this store since my grandmother purchased one over 35-years ago and it still works like a new chair.  I told the salesman, whose name I do not recall, that I wanted it to be leather.  He told me they now had something better than leather:  PLEATHER.  I stated I'd not head of it and inquired on the quality and durability.  He told me it was much better then leather and had less maintenance.  I then inquired on the warranty.  His response was this chair had a ONE-YEAR factory warranty, and that I could purchase an "extended warranty" at a great price.  He explained this warranty covered EVERYTHING from factory flaw to rips and tears from normal usage.  I purchased this chair for FIVE YEARS.  In less than a year this modern leather substitute, PLEATHER, began to split and tear.  I called and called this store to have my chair repaired/replaced.  I never got a call back until after the manufacturers ONE-YEAR warranty expired.  Regardless, I still had the additional 5-YEAR "extended warranty".  I called the store, attained the number to call for the "extended warranty".  They could not schedule an appointment within a week's time.  Since I am deaf in one ear and have sever physical disabilities, I told them they'd have to call to remind me about this appointment.  They did not and I missed the appointment.  Not because I was not home, but because I was sleeping on my good ear when they arrived.  I called to reschedule, but could not schedule another appointment.  I then had a 2nd spinal fusion surgery that made me bed bound for 6-months.  After recovery I called to reschedule.  They refused to come since I'd not answered the door the last time they came nearly a year ago.  I told them about my surgery and that the 5-year "extended warranty" I purchased had not expired.   They agreed to come.  Even though they did not call to remind me as I'd asked, we met at out scheduled time.  The representative from the company notice my living room was being remodeled.  For the reason the Lay Z Boy was in my kitchen.  He photographed the low quality PLEATER damage on my chair and commented that my calling sooner would have given me a new chair.  I replied that I didn't need anew one, but that the chair I had needed to be reupholstered.  he confirmed that it would be repaired.  About a week later a letter stated they would NOT be repairing my chair.  I LOST IT!  I paid BIG BUCKS for this warranty.  It was a lot since my monthly disability income was under $677 when this chair was purchased.  This was a MAJOR investment for me.  The letter stated my chair would not be covered since it was in storage.  STORAGE?  I called and asked where my damaged chair was being stored.  They told me their representative said the chair was in the kitchen.  To them "KITCHEN" is synonymous with "STORAGE".  I called the Slumberland store where my chair was purchased and spoke with the owner, Rodney Gibbons.  He listened to my dilemma and called the "extended warranty" company for me.  He called back, stating the "extended warranty" company told him they would repair my chair.  I called them again.  This time they told me my warranty did NOT cover rips & tears.  I told them to look at the warranty contract I had signed when I purchased it.  They agreed that rips and tears were covered, but that the contract stated (in very fine print) that I was to notify them when the initial damage occurred.  Since I had more than one minor rip/tear, my warranty would NOT cover any repairs.  WHAT A CROCK!!!  I called back Rodney Gibbons at the Slumberland Furniture store.  He listened to me and HUNG UP ON ME.  I called back and he stated the damage to my chair was between me and the "extended warranty" company.  I told him I purchased this "bogus" warranty through one of his salesman.  He retorted that salesman no longer worked in his business and HUNG UP again.  Do NOT shop at Slumberland Furniture.  The warranties are bogus.  Lay Z Boy no longer makes quality chairs.  BEWARE of Pleather.  It is a cheap material they can con you into purchasing with lies and deceit. 
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