Report: #326745

Complaint Review: Smart Lidz/SAS

  • Submitted: Thu, April 17, 2008
  • Updated: Sat, May 03, 2008
  • Reported By: Overland Park Kansas
  • Smart Lidz/SAS

Show customers why they should trust your business over your competitors...

As other users have reported, on March 19 I called the toll-free number for Smart Lidz after seeing their ad on TV. I expected to pay $10.95 for four "lidz" plus $7.95 shipping.

They kept asking if I wanted additional items and if I answered NO, it would switch to a promotional message and then ask ARE YOU SURE. The questions were very confusing and you kept being asked the same questions over and over.

After I refused all offers of additional Smart Lidz, it started asking me if I wanted knives. There was no way to get out of the automated messages so I hung up.

I tried to call back to the same number but was not provided with a customer service option, only the same automated responses to place a new order. I assumed (shame on me!) that since I had not "confirmed" my order with anyone they wouldn't consider it a valid order but I was wrong.

My account was charged $33.85 on March 21. My online bank records had a different toll free number listed. I called 866-608-8635 to cancel my order, but was advised that it had already shipped. I explained that I had not completed an order and certainly had not agreed to pay $33.85.

The person I spoke to suggested that I should call back after I had received the items to obtain an RMA. I told them to note in my account that I was going to refuse the package and if I didn't see a refund of the entire amount after a reasonable length of time, I would dispute the charge with my bank.

I received the package on 3/24 and took it to the post office to refuse. I didn't have to pay any postage since it had not been opened, and I noted the USPS tracking number as suggested by the Post Office employee. I can see online that the package was refused but it does not show that it was received by Smart Lidz - this is was the Post Office said it would show.

I am getting ready now to dispute the charge, but wanted to call the company as a courtesy, in case they were already processing a refund. After spending hours trying to reach Customer Service ("All representatives are busy now. Please try your call again later.") I have given up and will have my bank reverse the charge.

DO NOT DO BUSINESS WITH THIS COMPANY - if I had read the reviews of this product (again, shame on me) I would never have ordered it. If they charge my account again after I've disputed it, I will dispute it again, as many times as it takes.

Overland Park, Kansas
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This report was posted on Ripoff Report on 04/17/2008 10:05 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Smart Lidz

AUTHOR: Susan - (U.S.A.)

Against all expectations, Smart Lidz has refunded ALL charges on my order! They initally refunded the item charges for $10 and about a week later, a credit for $23.85 came through. I thought at first it was a credit from my bank, then got a letter stating that my bank was not refunding the money because Smart Lidz had already done so.

I think the key is to tell them you will dispute the charges and then FOLLOW THROUGH. They try to tell you they will charge you again if you dispute it, but in the long run they can't afford to do that, so they refund your money after all.

They're still a sleazy company but came through for me in the end.
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#2 Author of original report

Smart Lidz is Still a Ripoff

AUTHOR: Susan - (U.S.A.)

I last reported that I had attempted to reach Smart Lidz multiple times, to see if they were processing a refund for the shipment I refused. I had ordered merchandise totalling $10 and shipping of $7.95, and was charged $33.85.

On 4/17 I spoke to Glenda Patterson at 914-333-7414 who was somewhat alarmed that I had her phone number. She took my information, including the fact that I had refused the shipment on 3/27 and was waiting for a refund. She had not called back by 4/21 so I called her (as well as Customer Service at 866-608-8635) several times and finally reached her. She repeated what has been stated in these reports several times, that the company will refund the amount of the merchandise but not shipping.

I told her I refused the shipment after discovering that they apparently tacked on additional items. She stated that the company does NOT add items unless requested by the customer, but I stated that this is obviously not true. I told her I had disputed the charges with my bank and was giving her the opportunity to process a refund rather than incur a charge-back (for which their bank should tack on extra fees, although she said they wouldn't).

She stated she would call me back, but I didn't hold my breath because she had said the same thing the previous week. Lo and behold, she did call back - to tell me that the package had arrived at their facilities on 4/18 (conveniently, the day after I first contacted her), and that I would get a $10 refund, which in fact I have received by now.

Apparently, the balance of $23.85 is shipping, $7.95 on each of the two sets of four lids and an additional $7.95 for a free jumbo lid that I didn't ask for. BTW - the TV advertisement clearly states that shipping is $7.95 on one set of four lids, but does not clearly state that since you get a second set of lids free, that you will pay $7.95 shipping on the free set.

I asked her how it had taken a package that shipped to me in two days took more than three weeks (Mar 27 to Apr 18) to be returned. She mumbled something about the postal service and how long it took to ship from Kansas to Wisconsin.

I told her my bank would credit my account and that if Smart Lidz or SAS or whatever they call themselves put through another charge, I would continue to dispute it with my bank. It costs a company time, if not actual money, to process disputes, so my bank told me to dispute it as many times as I wanted to - they were very sympathetic to my cause.

I also checked their web site at and discovered that, like their phone ordering system, you have to enter your credit card information before you even place an order. No doubt, they will badger you to add items as well.

This company is a complete ripoff, and deserves to have all the bad publicity you can throw at it. Susan Overland Park, Kansas

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