Complaint Review: Smart Lidz/SAS
- Smart Lidz/SAS
- Phone: 866-608-8635
- Category: TV Advertisements
Smart Lidz/SAS Another Smart Lidz Ripoff Internet
*Author of original report: Smart Lidz
*Author of original report: Smart Lidz is Still a Ripoff
They kept asking if I wanted additional items and if I answered NO, it would switch to a promotional message and then ask ARE YOU SURE. The questions were very confusing and you kept being asked the same questions over and over.
After I refused all offers of additional Smart Lidz, it started asking me if I wanted knives. There was no way to get out of the automated messages so I hung up.
I tried to call back to the same number but was not provided with a customer service option, only the same automated responses to place a new order. I assumed (shame on me!) that since I had not "confirmed" my order with anyone they wouldn't consider it a valid order but I was wrong.
My account was charged $33.85 on March 21. My online bank records had a different toll free number listed. I called 866-608-8635 to cancel my order, but was advised that it had already shipped. I explained that I had not completed an order and certainly had not agreed to pay $33.85.
The person I spoke to suggested that I should call back after I had received the items to obtain an RMA. I told them to note in my account that I was going to refuse the package and if I didn't see a refund of the entire amount after a reasonable length of time, I would dispute the charge with my bank.
I received the package on 3/24 and took it to the post office to refuse. I didn't have to pay any postage since it had not been opened, and I noted the USPS tracking number as suggested by the Post Office employee. I can see online that the package was refused but it does not show that it was received by Smart Lidz - this is was the Post Office said it would show.
I am getting ready now to dispute the charge, but wanted to call the company as a courtesy, in case they were already processing a refund. After spending hours trying to reach Customer Service ("All representatives are busy now. Please try your call again later.") I have given up and will have my bank reverse the charge.
DO NOT DO BUSINESS WITH THIS COMPANY - if I had read the reviews of this product (again, shame on me) I would never have ordered it. If they charge my account again after I've disputed it, I will dispute it again, as many times as it takes.
Overland Park, Kansas
This report was posted on Ripoff Report on 04/17/2008 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/smart-lidzsas/internet/smart-lidzsas-another-smart-lidz-ripoff-internet-326745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: