Smart Living Company/EMerchant Unauthorized debits from account/no help without member number/ states one time only debit/stated A+rating with BBB/son unable to cancel membership Simi Valley, California

Hello. My name is Susan and Im the Social Media administrator for Smart Living Company. We take customer satisfaction very seriously, and we apologize for any confusion in regards to the cancellation of your 90 Day Free Trial. You can review our full cancellation policy in your membership agreement and also on our website: https://www.smartlivingcompany.com/Account/membershiprules

Your son received a member number when he joined, and you will need that number when you call to cancel. 

The Smart Living Company cancellation policy is listed on our website and is as follows:
If you cancel your membership within 90 days of joining Smart Living Company, you are eligible for a refund of your membership fees (excluding shipping and handling) if its within 90 days of your start date and you have returned your membership kit. Call toll free 1-877-523-9088 for eligibility and cancellation instructions. Trial Members: You may cancel during your Trial Membership and no further monthly charges will be assessed thereafter. If you cancel your membership within 90 days following the end of your Trial Membership, you are eligible for a refund of your initial membership payment. After the 90 Days, and at any time during your ongoing membership, you may cancel and no further monthly charges will be assessed. Previous monthly charges are not refundable. To cancel, call toll-free 1-877-523-9088. 

Website Cancellations: You may cancel your membership, website or any other eMerchantClub services any time by notifying us in writing by cofirmed e-mail to cancel@emerchantclub.com, confirmed fax to 1-888-201-2680, or first-class, registered or certified mail, return receipt requested, addressed to eMerchantClub, Attn: Website Cancellation, 4119 Guardian Street, Simi Valley, California 93063. Any incoming E-mail sent to cancelled or terminated accounts will not be bounced back or forwarded to another account. Everything regarding the website that is stored on our servers may be deleted. Cancellation will not entitle you to a refund or relieve you of your obligation to pay the remaining balance of your account. However, if you cancel within 30 days of purchasing an eMerchantClub website, we may apply the purchase price in the form of a merchandise credit to your SMC account. eMerchantClub makes no representation to the amount of traffic or sales that will be made from a website or related products purchased from eMerchantClub. We make no representation that your website or related services can make more than what you paid for your site or related service. Each website holder is responsible for their own advertising and marketing strategies. eMerchantClub makes no expressed, implied or direct guarantees of sales or traffic. Each website holder is aware they are responsible for their own traffic and sales.

Our Member Support Manager wants to help you. She would like to review your son's membership and cancellation, so please call 1-800-345-4762 with the membership number and ask to speak with Member Support Manager Jessica. Again, we're sorry you have encountered an issue and we look forward to helping you resolve it quickly.