Empire Marketing Systems (EMS), Smart Savings Southern Utah (SSSU) and WebProCoach! Rip-off! St. George Utah

Kimberly,

I see that your complaint has still not been satisfied at this time. No doubt you are feeling very frustrated, and I imagine I would as well.

I am not sure where things got mucked up for you, and truthfully, there are times when a new student comes into the coaching program and s/he get lost in the cracks. Over the years of doing this I have come to the conclusion that when that happens it is just the law of averages. Some students come in and everything goes smoothly without a wrinkle; most come in and there may be a bump or two, but things get worked out quickly; and finally, there are a very few students who come in and it seems there is one screw up after another. Boom, boom, boom! Why that happensMurphy's Law, law of averageswho knows, but I do know it happens from time to time, and unfortunately your number came up this time. Now, that is not much comfort to you, I'm sure, but it might give you some perspective on things. Crap happens, no doubt.

Talking to Jon Hammon further on this matter, he told me he had attempted to contact you several times after the first two sessions and never heard back from you. I know that the Coaching Coordinator of WPG, Debbie, has attempted to contact you in the past and, again, recently but she has not heard back from you.

You're right, WebPro Coach does not have your money, but we can assist you by getting your coaching sessions completed. We have worked with a lot of Money Home clients assisting them in the process of getting a web site set up and marketed. Money Home also provides key codes for its software My Affiliate Finder which I can give you once you get into your coaching sessions.

Money Home is actually a two tier affiliate program as well as marketing tool. Depending on what a student wants to achieve with his/her web site the coach gets specific direction and support. I do not know where things went awry working with Jon, but my strong feeling is, based upon a lot of experience, that switching you to another coach would make all the difference. However, you will not know that unless you contact Debbie and give this shot. I know that is asking a lot of you at this time, but it might prove to be the most productive and useful plan for you now and in the long run.

There is probably not much sense of trust you have for us at this time, nevertheless, I would still encourage you to contact Debbie at docoach@webprocoach.com. If I had your email address I would email you her number. I do not want to post it here as I do not want crank calls being made to her office wasting her time.

The thing is, you never know what you might learn from a different coach, and my bet would be you would be happily surprised. Our coaching program is very different from other coaching programs out there. I hear that time and again from the people we work with as we to through the coaching program and after. (An interesting note here: back in the mid 80s I had the fortune to do some marketing work with the fellow who conceived and stared coaching. There were things I learned from him that almost all coaching companies have never learned and so never use. Ultimately, it is their clients who lose out. These lost concepts and principles are very much alive and in use in our coaching program and will benefit you greatly, not only in your business in your life as well if you choose to use them.)

I believe you still have a great opportunity working with us to assist you to establish your online business. As I said, I can tell you that, but until you find out for yourself by doing it you will never know for yourself. Again, I invite you to contact us and get things working here for you. I am sure we can make a real difference for you and what you want to accomplish with your Internet business.

My best to you and good luck,

Since filing my report on June 23, 2004, I have received no satisfaction from SSSU aka EMS. At this point, the only acceptable satisfaction is a full refund of the $8,000 I paid to this disreputable company.

While SSU has not filed a rebuttal to the report, I did receive a very nice rebuttal from WebProCoach. Unfortunately, WebProCoach does not have my money nor are we under any contractual obligation to each other for products or services.

I did receive two emails from Niki at SSSU.

The first informed me that I was confused about the relationship between SSSU and EMS. I responded that there was no confusion on my part and that I was awaiting a response to my report. I also requested that all communications between us be in writing.

Niki's response in her second and last email was that matters could not be resolved through writing. A refund of the full $8,000 could not be given due to "...costs of services and products that have been done or sent to you." I responded that except for two coaching sessions, I was not aware of any services done and I had not received any products. I requested that SSSU provide a full refund less any documented expenses. To date, I have heard nothing further from SSSU.

For those of you that have filed reports against EMS, know that EMS is now SSSU - Smart Savings of Southern Utah. Same address, same phone number, same employees, different name. SSSU is not a member of the BBB as claimed. The business license for SSSU is owned by Darin E. Toone and was filed November 5, 2003 in St. George City.

Unless I push the envelope on this matter, I will continue to be just another victim of an SSSU/EMS marketing scam.

I am currently preparing an email package supporting my rip-off report for the Utah Attorney General's Office, Cybercrime Task Force Division. I recommend this action to all those who have been scammed by these people. You can call the Task Force at 1-801-269-4506 or email your complaint to cybercrime@utah.gov

Kimberlee,
I am very sorry to hear of your challenges and difficulties with the coaching aspect of your investment. I am upset that Jon is not following the lessons as outlined on the web site and will discuss that with him directly.

I take great pride in the coaching we provide at WebPro Coach because I know that a great coaching program can make a real difference in the results an individual seeks whether it is for personal, professional change or in starting a business. There are no magic wands and the work must be done by the individual with the assistance, insight and accountability that a coach provides.

Kimberlee, there is no short cut to success. It always requires work (homework). A coach is there to assist you with the work to be done and learn to do it effectively and smartly. This means not only learning how to do the technical aspects of the business it also means learning how to effectively manage yourself. Our coaching assists with you with both.

If there is something we can do to assist you in turning this around, please, contact the coaching coordinator, Debbie Marsh, at docoach@webprocoach.com. We can discuss with you what needs to be done so you are getting on with your Internet business rather than feeling you were scammed and frustrated.

Best regards,