SmartFax, smartfax.com, 1-877-762-7815, (877) 762-7815  Internet

I had an account with smartfax for around 3 years. Back in november 2014 my debit card on my smartfax account expired. I tried logging into my account and a message popped up saying that my account access was blocked because of the expired card.  At that time I was not using my smartfax account much so I figured I would cancel the account. I tried gong through chat to cancel my account as that seems to be the only way you can cancel. The chat operator was not from smartfax, but rather a third party company called liveperson. The chat operator was not able to access my account based on the last 4 digits of my credit card number, so I was not able to cancel my account. It's worth noting that the last four of my CC that I provided was accurate, it was the liveperson chat operators mistake in not being able to find the account. 

So I figured since my car was expired, I wouldn't incur anymore charges. While doing my taxes in April 2015, I noticed that they continued to charge my account but under a slightly different company name which is why I didn't catch it at first. I tried calling customer support which routed me to India.  They told me their policy is no refunds. I explained I was being charged for an account over the last 5 months for an account I never had access to. The smartfax rep said that it didn't matter, that their policy is no refunds.  I tried calling sales because that's the only way to talk to an american rep and the rep told me that their is no way to help me, that his department is completely different and I need to be routed back to India to get help. 

All in all, their business model seems to be, make it hard for the customer to cancel their account so that they continue to incure the $7 a month charge each month because the time that it takes to cancel is worth more than $7 a month. Stay far away from this company.