Smartware Bakeware Shipping ripoff wasn't given a total cost Hollywood California

I checked boxes to order sets upgraded to get free sets then it asked for credit card information when I hit to continue the page went to thank you for your order.
They never gave me a total so I could decide if this is what I wanted to do. My credit card was charged for $184.50. I was shocked at the total and angry, I felt by not giving me a total the were trying to rip me off, because had I seen the total I would have canceled the order. I spent 2 hrs on hold at customer service so decided to write them on line at their web site and told them I wanted the entire amount back since I never got a total. Was told to send back regular mail but I went ahead and sent it certified mail so I had a confirmation.

I did receive a credit on my card of $109.80. So they charged me $74.70 to ship it me and it took 6 weeks to get to me, I then spent $10.40 to send it back to them certified. So now I have spent $85.10 in shipping charges and nothing to show for it. I feel totally ripped off and have told everyone I know about it but thought this would be even more helpful to warn people.

Darlene
Portland, Oregon
U.S.A.