• Report: #710559
Complaint Review:

SMG-Smart Game Shopper

  • Submitted: Sat, March 26, 2011
  • Updated: Sat, March 26, 2011

  • Reported By: Cindy — Los Gatos California United States of America
SMG-Smart Game Shopper
999 W Yamato Road,Suite 100,Baca Raton, FL 33431 Internet United States of America

SMG-Smart Game Shopper SMG LLC, other names. When used through Amazon.com Did not advise that I was signing up for $19.95 membership. Also said I received welcome letter which is wrong. Fraudulent Internet

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In December 2010 I placed an order through Amazon.com.  Amazon.com has my billing information.  When I placed my order I don't remember having anything saying that the terms of the agreement included $19.95 monthly subscription fees.  Nor did I see anything displayed on the Billing & Shipping page during the checkout process.  In January 2011 I noticed my American Express statement had a charge of $19.95.  I filed a complaint with American Express. I also called the 800 number to the Vendor on my statement and it was not the same company listed as on the credit card statement.  In February I received another $19.95 charge.  I called the number again and the name was changed again to something else.  I went through the process on the phone to stop any further billing to my credit card.  However, American Express states that they deny my claim because SMG-smartgameshopper.com says they sent me the information.  Yes, I received the game I ordered, but nothing about a "Welcome Letter" or anything about a 19.95 monthly subscription fee.
Cindy-Los Gatos, CA

This report was posted on Ripoff Report on 03/26/2011 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/smg-smart-game-shopper/internet/smg-smart-game-shopper-smg-llc-other-names-when-used-through-amazoncom-did-not-advise-710559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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