Complaint Review: Smile Direct Club -
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- Author Confirmed
- Smile Direct Club United States
- Phone:
- Web: smiledirectclub.com
- Category: Dental Services
Smile Direct Club Didn't deliver promised results
*Consumer Comment: no evidence?
*UPDATE Employee: SmileDirectClub Feedback
Show customers why they should trust your business over your competitors...
Signed up and paid for service. Used aligners for 6 months as directed. About 4 months in, I could tell teeth were not moving as expected because alingners fit poorly. Contaced company as was told to proceed through series of aligners.
At the end, I contacted them with my compaints and sent pictures but they won't respond. Once they have your money and send aligners, you're on your own. They don't want to hear any negative feedback. Before beginning, you send pictures and send impressions of your teeth.
I did that and they said "you're a candidate". The only thing they are concerned with is taking your money. Expensive misatke. Wish I never heard of Smile Direct Club.
This report was posted on Ripoff Report on 11/01/2019 06:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/smile-direct-club/didnt-deliver-promised-1487174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
no evidence?
AUTHOR: Dr. Paul - (United States)
SUBMITTED: Sunday, November 10, 2019
Could you please send before and after pictures of the services if you are claiming that they did not work?
It seems that everyone on here has something to say, but never shows proof of their dental work being negatively impacted.
I used the service and had a negative impact on the aligners and it actually caused misalignment of my bite. I would show proof that this happened if I thought about sending a complaint about it.
Can you send the before and after pictures?
#1 UPDATE Employee
SmileDirectClub Feedback
AUTHOR: Thom - (United States)
SUBMITTED: Wednesday, November 06, 2019
Hey there, Larry. We are disappointed to hear about this experience as it is our main goal to provide satisfaction to everyone who reaches out to us and goes through treatment.
Please email us at grinners@smiledirectclub.com so we can speak further about this. Best, Thom
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