Complaint Review: Smile Direct Club - T Nashville
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- Author Not Confirmed
- Smile Direct Club 414 Union St, 8th floor T, Nashville United States
- Phone: 800-848-7566
- Web: smiledirectclub.com
- Category: Dental Services
Smile Direct Club Lack of follow-up T Nashville
*UPDATE Employee: SmileDirectClub Feedback
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Word of advice... don't lose an aligner!!! I've been waiting for 9 weeks now for a replacement aligner that I was charged $99. I've sent numerous customer service inquiries which all led to nothing. Now I have the remaining program (minus the 2 week aligners I'm missing) along with a retainer that I will never use!
I was given excuses about compliance delays in the manufacturing process. At this point, no one has been able to give me the status of my replacement. All I receive are justifications for the postponement. After my second request for compensation, I was told this morning that my program will be cancelled, and that I'll receive a prorated refund. What as waste of time & money!!
This report was posted on Ripoff Report on 09/30/2019 06:29 AM and is a permanent record located here: https://www.ripoffreport.com/report/smile-direct-club/t-nashville-lack-followup-1485708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
SmileDirectClub Feedback
AUTHOR: Thom - (United States)
SUBMITTED: Friday, October 04, 2019
Hi there. We are concerned to hear about your experience. We have experienced some delays recently and we are working our hardest to get all orders out as quickly as possible. Please email our team at grinners@smiledirectclub.com so we can speak further about this. Best, Thom
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