Complaint Review: SmileCare Dental
- SmileCare Dental
8997 Mira Mesa Blvd
San Diego, California
- Category: Dental Services
SmileCare Dental Extremely poor service San Diego California
Below is my review of the dental services I received at SmileCare Dentistry located in the Mira Mesa area of San Diego, California.
Initially, I went to SmileCare to have a veneer cemented back onto a tooth that had become detached. On my first visit, I arrived at my scheduled appointment time but waited in the office for 45 minutes before being seen by a dentist. Moreover, for the additional two appointments I made at SmileCare , I again waited in the office for a time before being seen. I was not informed of any delays by any staff member in any of the visits. I did note that during my visits that a number of patients were also waiting to be served. Apparently, SmileCare has a scheduling problem or they strive for patient turnover for monetary gain. In my opinion, personal responsibility toward patients is nonexistent at SmileCare.
I was scheduled to have my teeth cleaned on my second visit to SmileCare. My dental insurance covered a regular teeth cleaning. SmileCare, however, attempted to add a number of additional options to the regular cleaning process. The additional options were not covered by my insurance but would have raised the cost to more than a hundred dollars. The staff member was insistent that I purchase the additional options but I refused. Unfortunately, this dentist office used “bait and switch” to “up sell” a regular teeth cleaning.
On my final visit to SmileCare I was to have the new veneer cemented on my tooth. I was told initially that the new veneer would take about a week to be made. After more than two weeks from the initial visit for the veneer mold, I did not get a scheduling call from the office to have the veneer bonded to the tooth. So I called them for status and was told the veneer had been received and was in the office. I asked them why they did not call me to make an appointment for service. I got no response. I had to initiate the appointment for the veneer bonding appointment.
On the last and final appointment to have the veneer bonded to the tooth, I was charged a fee for the office visit even though I was required to come in to complete the bonding procedure. I guess they seen me coming.
It is obvious that SmileCare is profit oriented; although I did discover later that SmileCare Dentistry is a corporation and not a private dental practice. Dentists and hygienists are employed by the SmileCare Corporation. Corporations, of course, must make a profit or they will not survive. All too often, though, it is at the expense of the unknowing patient or customer. I learned also that the reviews for SmileCare by prior patients were extremely negative. (See http://www.yelp.com/biz/smile-care-san-diego)
My dental insurance is with Kaiser Permanente and their affiliation with Dentral Care USA. I will inform them of my unfortunate experience with SmileCare accordingly.
Still though, the lesson I have learned is to always perform research when deciding on a given service regardless of any preconceived notions of the health care organization(s) giving the service.
This report was posted on Ripoff Report on 08/13/2013 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/smilecare-dental/san-diego-california-92126/smilecare-dental-extremely-poor-service-san-diego-california-1075524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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