Report: #966603

Complaint Review: Smscolour

  • Submitted: Thu, November 08, 2012
  • Updated: Thu, November 08, 2012
  • Reported By: RyanC — San Antonio Texas United States of America
  • Smscolour
    999 e. BASSE rd BLD.135 STE 3
    San Antonio, Texas
    United States of America

Smscolour Salon Owner Sonia Soza Refuses Refund for Prepaid Services San Antonio, Texas

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On 8/16/12 I received a Brazilian Blowout (hair straightening) from Vianey at Smscolour. 

Within 2 weeks I decided to prepay $100.00 for another Brazilian Blowout as I was initially pleased with the results. 

As of 10/15/2012 much of hair had cracked off at the root and I was losing hair and now had the hair texture of straw.  I decide to make an appointment so that I could show the employees the damage to my hair and find out if there were any potential resolutions to restore the texture. 

I made an appointment online (the only way the salon takes appointments and their phone always goes to voicemail regardless) for the soonest available appointment (10/19/12) and indicated in the comments I was coming in to discuss the damage to my hair.

On 10/19/12 I showed up and spoke to Vianey and she advised all she could do was a trim and that I would have to speak to the owner Sonia Soza.  I left a note for Sonia indicating I would be out of town 10/20/12-10/27/12 and that she could contact me via email to advise how to receive refund. 

I returned from out of town to no emails nor missed calls and had to consistently call the salon to no avail until the week of 10/29/12 when Sonia answered and advised she would only refund $60.00.  I explained that was not acceptable, she refuted saying I wasted Vianeys time and promptly hung up before coming to an agreement saying she would have to call me back.  She never called me back. 

I left a message again this week and today and then this evening she called back advising she would still only refund $60.00.  I explained this was not acceptable as I have already paid more than $150.00 out of pocket to restore my hair and I am not even asking to recoup those funds.  Nor am I asking for a refund on the initial Brazilian Blowout which was poorly executed.  She continues to deny the full refund, stating she does not know what else I could have done to my hair in the mean time. 

Little does she know I have been a faithful customer at Visible Changes Salon since 2006 and my last hair appointment was prior to the Brazilian Blowout until I returned to Visible changes on 10/29/12.

I have since escalated my complaints to the Salons at JC Lincoln Heights, customer service at where the salon is certified and to the BBB:

Thank you for submitting your complaint to us.

The BBB that will process your complaint is:

BBB serving Central, Coastal,
Southwest Texas and the Permian Basin
Email Address:

You will hear from this BBB soon regarding your complaint
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This report was posted on Ripoff Report on 11/08/2012 05:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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