Snap Fitness - New Londond and Waupaca - WI Paid 4 months membership for 2 members and they closed their doors without notice New London - WI and Waupaca Wisconsin

Made a payment of 4 months for 2 gym membership and the place closed out.

Snap Fitness in New London never informed the location was being closed. The staff was always complaining they were not being paid by the owner, which is not of our concern since the paper towel dispensers were always full, the bathrooms were cleaned, and cleaning solution bottles were being refilled

Suddenly there was no more staff available to renew our membership, and corporate office never responded to our emails requesting any information of how to make the payment.

We were told by the location in Waupaca - WI - 40 miles away from the location in New London - that we could make the payment there and use New London with no problems.

We paid Waupaca $180.00 and the location in New London closed out. The place was empty, machines were gone, the place was completely empty.

After sending many emails to corporate office; The owner in New London claimed he would not reimburse our money because is a franchise and he didn't received our payment, claiming NL was closed for a very long time, when in fact was open, not only for us, but for many other members using the machines every time we were there. He claimed the swipe cards at the doors should not be working because it was closed, but they were, because when our membership expired our cards stoped working, when we renewed in Waupaca, our cards started working again at the door.

I told corporate office, is not my problem if Snap Fitness is a franchise and private owned. I made the payment to Snap Fitness - who carry their name or who buys their franchise is their problem, not mine.

My membership agreement has Snap Fitness name on it, and I wanted my money back, doesn't matter where was coming from.

After 3 months I still don't have it!